CSR/Teller - 23 Mile and Chesterfield - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Confidentiality","Professionalism","Sound judgment"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, and following up to resolve issues. Maintain confidentiality and uphold ethical, risk-aware decision-making aligned with the bank’s policies. Perform daily office operations, handle extensive cash transactions, and maintain accurate balancing records. Identify customer needs, refer customers to bankers and business partners, and use tools to track referrals, escalating complex issues when needed.

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Fifth Third Bancorp
Fifth Third Bancorp
6 days ago

CSR/Teller - 23 Mile and Chesterfield - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, and following up to resolve issues. Maintain confidentiality and uphold ethical, risk-aware decision-making aligned with the bank’s policies. Perform daily office operations, handle extensive cash transactions, and maintain accurate balancing records. Identify customer needs, refer customers to bankers and business partners, and use tools to track referrals, escalating complex issues when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by listening to needs, asking questions, and guiding customers to the right financial solutions.
  • •Follow up on customer questions to find solutions and keep communication timely and clear.
  • •Perform daily office responsibilities and work with the platform team to maintain efficient office operations.
  • •Handle consumer and business customer problems professionally, directing complex issues to appropriate leadership when needed.
  • •During interactions, identify needs and refer customers to bankers and business partners using appropriate tools for tracking.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience is required for the role.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling, with sound judgment and problem-resolution skills.
Education:High School
Skills:Customer serviceCommunicationConfidentialityProfessionalismSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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