Fortinet

1 year ago

Renewals Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support the full Renewal Sales cycle for commercial/mid-enterprise customers within an assigned territory in the United States. You’ll assist customers, field sales reps, inside territory account managers, partners, and distributors with Security & Support (FortiGuard/FortiCare) renewals for current and expired contracts. Manage inbound renewal requests via email and phone, generate reports and quotes, optimize Salesforce and renewal tracking workflows, maintain SLAs/KPIs, and train sales reps on renewal best practices.

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Assist customers, sales, partners, and distributors by phone and email with FortiGuard and FortiCare license renewals for current and expired contracts.
•Support the full renewal sales cycle, including generating install base asset reports, creating quotes and proactive upsell quotes, and handling re-quoting and product refresh/upsell tracking.
•Manage inbound renewal requests via an email alias and complete them within assigned SLAs.
•Track and optimize renewal opportunities using Salesforce CRM, the renewal tracking system, and FreshDesk ticketing.
•Maintain SLA/KPI targets and quota goals, and train new sales reps on renewal process and best practices as needed.

Travel: Extensive travel

Pay and Benefits

Salary: USD 63,700 - 82,400 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveSick Time11 Paid

Key Requirements

•Bachelor’s degree or relevant work experience.
•1+ year of renewals, sales, or operations experience (preferably in B2B tech).
•Track record of meeting monthly, quarterly, or annual individual or team quotas.
•Knowledge of commonly used terminology and products within the cybersecurity field.
•Intermediate expertise using Salesforce and Microsoft Office (Excel, Word, PowerPoint) with strong phone/email communication.

Experience:1+ yearsB2B techCyber securityChannel salesDirect sales

Education:Bachelor's

Skills:Attention to detailAnalyticalCustomer serviceUrgencyTeamwork

Tech Stack:SalesforceMS ExcelMS WordMS PowerPointFreshDeskRenewal Tracking SystemSalesforce CRM

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 year ago

Renewals Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Assist customers, sales, partners, and distributors by phone and email with FortiGuard and FortiCare license renewals for current and expired contracts.
•Support the full renewal sales cycle, including generating install base asset reports, creating quotes and proactive upsell quotes, and handling re-quoting and product refresh/upsell tracking.
•Manage inbound renewal requests via an email alias and complete them within assigned SLAs.
•Track and optimize renewal opportunities using Salesforce CRM, the renewal tracking system, and FreshDesk ticketing.
•Maintain SLA/KPI targets and quota goals, and train new sales reps on renewal process and best practices as needed.

Travel: Extensive travel

Pay and Benefits

Salary: USD 63,700 - 82,400 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveSick Time11 Paid

Key Requirements

•Bachelor’s degree or relevant work experience.
•1+ year of renewals, sales, or operations experience (preferably in B2B tech).
•Track record of meeting monthly, quarterly, or annual individual or team quotas.
•Knowledge of commonly used terminology and products within the cybersecurity field.
•Intermediate expertise using Salesforce and Microsoft Office (Excel, Word, PowerPoint) with strong phone/email communication.

Experience:1+ yearsB2B techCyber securityChannel salesDirect sales

Education:Bachelor's

Skills:Attention to detailAnalyticalCustomer serviceUrgencyTeamwork

Tech Stack:SalesforceMS ExcelMS WordMS PowerPointFreshDeskRenewal Tracking SystemSalesforce CRM

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn