Quality Coordinator (Singapore, 05, SG, 608531)

Epiroc
Singapore
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 1-3 yearsEducation: bachelorsSkills: ["Analytical skills","Documentation","Attention to detail","Communication","Stakeholder management","Urgency management","Multi-case management"]

Coordinate and process claims for damaged, lost, or incorrect warehouse shipments. Serve as the primary point of contact for customers, carriers, and internal teams to resolve issues, maintain complete claim documentation, and investigate root causes to drive corrective actions. Track claim trends and provide regular reporting with recommendations for process improvements, ensuring all activities follow company policies and applicable regulations while delivering prompt, professional customer service.

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FursaFursa
Epiroc
Epiroc
2 days ago

Quality Coordinator (Singapore, 05, SG, 608531)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate and process claims for damaged, lost, or incorrect warehouse shipments. Serve as the primary point of contact for customers, carriers, and internal teams to resolve issues, maintain complete claim documentation, and investigate root causes to drive corrective actions. Track claim trends and provide regular reporting with recommendations for process improvements, ensuring all activities follow company policies and applicable regulations while delivering prompt, professional customer service.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Entry level

Key Responsibilities

  • •Receive, review, and process claims for damaged or incorrect shipments, ensuring accurate documentation and timely resolution
  • •Act as the primary point of contact for claims-related inquiries, communicating with customers and internal stakeholders
  • •Maintain detailed claim records with supporting documentation such as photos, invoices, and correspondence
  • •Investigate claims to determine cause and liability, working with the warehouse team on corrective actions
  • •Prepare regular reports on claims activity, trends, and resolutions, and recommend process improvements

Key Requirements

  • •Minimum Diploma in Logistics Operations or Supply Chain Management
  • •1-3 years of experience in claims handling, warehouse/distribution operations, or supply chain coordination
  • •Familiar with ERP/WMS systems (e.g., M3)
  • •Lean 6 Sigma knowledge and certifications in Lean / ASQ / ISO (advantageous)
  • •Strong analytical, documentation, and communication skills; able to manage multiple urgent cases
Experience:1-3 yearsWarehouse/distributionSupply chain coordinationClaims handlingERPWMSLogistics
Education:Bachelor's in Logistics Operations / Supply Chain Management
Skills:Analytical skillsDocumentationAttention to detailCommunicationStakeholder managementUrgency managementMulti-case management
Licenses:DG
Certifications:LeanASQISOLean 6 Sigma
Tech Stack:ERPWMSM3PowerPointExcelWordLean 6 Sigma

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn