Tenable

1 month ago

Technical Support Engineer (Hybrid/Columbia MD)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join our Technical Support Team to bridge gaps between Tenable’s products and customers, solving complex security-related issues in multi-layered environments. You’ll analyze vulnerability scans, assist enterprise clients, collaborate with Sales/Dev/Operations, and contribute to product feedback while working hybridly at our Columbia, MD HQ.

Location: Columbia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
•Collaborate with Sales, Customer Advocacy, Research & Development, and Operations to support customers
•Use remote troubleshooting techniques to diagnose and fix issues in customer environments
•Analyze vulnerability scan results, system audits, and log events to identify root causes
•Recreate customer software issues in a lab environment for engineering assessment

Pay and Benefits

Salary: USD 33.17 - 44.39 hourly

Perks:Health InsuranceDentalVision401kEquity

Key Requirements

•Bachelor’s degree in a technical field or equivalent experience
•2+ years of professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
•Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
•Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience; willingness to adopt AI-driven tools to accelerate case resolution
•Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus

Experience:CybersecurityIT

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer-focusedAnalytical

Languages:English

Tech Stack:TCP/IPLinuxUnixMacOSWindowsNessusSplunkElasticSearchSQLOracleMySQLMSSQLVMwareHyper-VAWSAzureDockerWiresharkPCAPLab

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tenable

Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbia, United States

Founded: 2002

Website LinkedIn

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Tenable

1 month ago

Technical Support Engineer (Hybrid/Columbia MD)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Columbia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
•Collaborate with Sales, Customer Advocacy, Research & Development, and Operations to support customers
•Use remote troubleshooting techniques to diagnose and fix issues in customer environments
•Analyze vulnerability scan results, system audits, and log events to identify root causes
•Recreate customer software issues in a lab environment for engineering assessment

Pay and Benefits

Salary: USD 33.17 - 44.39 hourly

Perks:Health InsuranceDentalVision401kEquity

Key Requirements

•Bachelor’s degree in a technical field or equivalent experience
•2+ years of professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
•Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
•Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience; willingness to adopt AI-driven tools to accelerate case resolution
•Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus

Experience:CybersecurityIT

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer-focusedAnalytical

Languages:English

Tech Stack:TCP/IPLinuxUnixMacOSWindowsNessusSplunkElasticSearchSQLOracleMySQLMSSQLVMwareHyper-VAWSAzureDockerWiresharkPCAPLab

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tenable

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbia, United States

Founded: 2002

Website LinkedIn