1 month ago

Customer Experience Lead, Palo Alto Customer Welcome Center

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead HP’s Palo Alto Customer Welcome Center by coordinating executive briefings, demonstrations, and tailored content for strategic accounts. Drive a high-impact briefing program, manage cross-functional inputs, and monitor KPIs. Maintain up-to-date knowledge of HP’s products and industry trends to deliver engaging, informative experiences for executives and partners, aligning with HP’s executive engagement strategy and sales efforts.

Location: Palo Alto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.
•Present and tailor content to introduce our showcase and solutions to customers.
•Able to perform and articulate demonstrations.
•Supports deployment and execution of customized customer experience for assigned segment/product/solutions.
•Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.

Pay and Benefits

Perks:Health InsuranceDentalVisionPar NationalPaid HolidaysLife InsuranceDisability Insurance401k

Key Requirements

•4-year or graduate degree in Computer Science, Marketing, Business Administration, or related discipline or commensurate experience
•Typically 7+ years of work experience in technical roles, project/product/ program management, marketing, or related field
•Superb organizational and project management skills
•Excellent verbal and written communication skills
•Proficient level of English; additional languages a plus

Experience:7+ years

Education:Bachelor's

Skills:CommunicationPresentationLeadershipProblem-solvingStakeholder management

Languages:English

Tech Stack:Video ConferencingHybrid WorkingPersonal SystemsPrint

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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