Customer Success Management Leader- Smart Services (Remote)

Trane Technologies
United States
Workplace: RemoteFull timeUSD 105,228.33 - 168,700 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Cross-functional collaboration","Analytical skills","Influence","Problem-solving"]

Lead customer success for Trane Cloud digital trials across North America, building the operating model to convert trial engagement into recurring subscription revenue and service growth. You’ll establish the team, processes, tools, and success metrics; drive onboarding and ongoing engagement; manage trial lifecycle pathways; and partner with product, digital, service, and regional sales to translate customer feedback into continuous improvements.

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Trane Technologies
Trane Technologies
1 week ago

Customer Success Management Leader- Smart Services (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead customer success for Trane Cloud digital trials across North America, building the operating model to convert trial engagement into recurring subscription revenue and service growth. You’ll establish the team, processes, tools, and success metrics; drive onboarding and ongoing engagement; manage trial lifecycle pathways; and partner with product, digital, service, and regional sales to translate customer feedback into continuous improvements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and lead a customer success management team to support Trane Cloud digital trials across North America.
  • •Develop team structure, processes, tools, and success metrics to manage and scale trial engagement through the lifecycle.
  • •Lead customer onboarding and engagement, including ongoing follow-up and resolution of trial questions.
  • •Establish end-of-trial pathways (e.g., continuation of subscription, transition to local sales/service discussions, repair support, future follow-up).
  • •Partner with local and regional sales and cross-functional teams to provide sales opportunities and drive continuous improvement from customer feedback.

Pay and Benefits

Salary: USD 105,228.33 - 168,700 annually
Perks:Health InsuranceWellness Stipend401k MatchTuition AssistancePaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree or relevant industry experience required.
  • •7+ years of combined experience in sales, marketing, P&L leadership and/or product management roles required.
  • •HVAC experience and knowledge of building systems operation, service, and selling required.
  • •Strong business acumen connecting customer engagement to revenue generation and service growth required.
  • •Excellent written and verbal communication skills; ability to lead through influence and work cross-functionally required.
Experience:7+ yearsSaaSCustomer successHVAC
Education:Bachelor's
Skills:CommunicationLeadershipCross-functional collaborationAnalytical skillsInfluenceProblem-solving
Tech Stack:Trane CloudSaaSCellular connectivity

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn