Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-facing","Self-motivated","Teamwork","Safe driving","Physical stamina"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while providing an excellent customer experience throughout the delivery process. You’ll frequently load and unload vehicles, inspect haulers for safe operation, complete customer paperwork, and add detailed notes in the customer tracking system. Maintain a safe driving record in line with Carvana’s CMV Driver Qualification policy while meeting the role’s physical and schedule requirements.

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FursaFursa
Carvana
Carvana
6 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while providing an excellent customer experience throughout the delivery process. You’ll frequently load and unload vehicles, inspect haulers for safe operation, complete customer paperwork, and add detailed notes in the customer tracking system. Maintain a safe driving record in line with Carvana’s CMV Driver Qualification policy while meeting the role’s physical and schedule requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Load/unload vehicles and inspect the car-hauler to ensure safe operation.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Meet physical demands and schedule requirements, including availability 7 days a week.

Pay and Benefits

Salary: USD 22 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Deliver vehicles to customers’ doors using custom car haulers (training provided).
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure it remains safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Perform physically demanding tasks and be able to read, write, speak, and understand English.
Experience:2+ years
Skills:Customer-facingSelf-motivatedTeamworkSafe drivingPhysical stamina
Licenses:Valid driver's licenseNotary (within first 90 days)Chauffeur's license (for IL, MI, LA, MO within first two weeks)Vehicle Verifier license (for CA within first 90 days)
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn