Customer Experience Specialist (Sales Associate) - Manhasset

RealReal
United States
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer obsession","Problem-solving","Organization","Professionalism","Adaptability"]

Provide exceptional in-store customer service while driving revenue through consultative, suggestive selling and deep product knowledge. Manage the consignment drop-off experience, including setting expectations, handling valuation inquiries, and resolving consignor issues. Review, catalog, and prepare luxury items for shipment to meet strict quality standards. Maintain a pristine, brand-aligned boutique floor environment and support store opening and closing procedures in a fast-paced, metrics-driven team setting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
RealReal
RealReal
2 months ago

Customer Experience Specialist (Sales Associate) - Manhasset

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide exceptional in-store customer service while driving revenue through consultative, suggestive selling and deep product knowledge. Manage the consignment drop-off experience, including setting expectations, handling valuation inquiries, and resolving consignor issues. Review, catalog, and prepare luxury items for shipment to meet strict quality standards. Maintain a pristine, brand-aligned boutique floor environment and support store opening and closing procedures in a fast-paced, metrics-driven team setting.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage customers through suggestive selling and product knowledge to exceed daily sales goals.
  • •Perform daily proactive outreach to drive traffic and repeat business.
  • •Manage consignment drop-off, setting clear expectations with consignors about the process and valuation.
  • •Review and catalog luxury items for shipment, ensuring each item meets strict quality standards.
  • •Maintain store readiness by supporting merchandising/replenishment and opening/closing procedures.

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveRemote WorkCommuter Benefits

Key Requirements

  • •1+ years of retail experience in a customer or business-facing position.
  • •Ability to work flexible hours, including holidays, evenings, and weekends.
  • •Dedication to delivering an elevated customer and employee experience.
  • •Ability to problem solve to meet customer needs.
  • •Strong organizational and time management skills to manage competing priorities.
Experience:1+ yearsRetailLuxury retailConsignment
Skills:Customer obsessionProblem-solvingOrganizationProfessionalismAdaptability
Tech Stack:Google SuiteSalesforceMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor