Global Program Manager

Benchling
United States, San Francisco
Workplace: HybridFull timeUSD 151,725 - 241,500 annuallyFunction: Program & Project Management (PMO)Experience: 10+ yearsEducation: bachelorsSkills: ["Executive presence","Leadership","Communication","Stakeholder management","Presentation"]

Experienced, client-facing Global Program Manager overseeing post-sale experience for enterprise customers in Life Sciences. You will coordinate implementation, customer success, and support across multiple workstreams, develop governance and adoption plans, and partner with account teams to accelerate digital transformations. Requires 10+ years leading large cross-functional programs in Life Sciences or enterprise software, with strong executive presence and ability to work in a hybrid Boston/San Francisco environment.

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Benchling
Benchling
4 months ago

Global Program Manager

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Job Summary

Experienced, client-facing Global Program Manager overseeing post-sale experience for enterprise customers in Life Sciences. You will coordinate implementation, customer success, and support across multiple workstreams, develop governance and adoption plans, and partner with account teams to accelerate digital transformations. Requires 10+ years leading large cross-functional programs in Life Sciences or enterprise software, with strong executive presence and ability to work in a hybrid Boston/San Francisco environment.
Location: United States, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Oversee post-sale activities across implementation, support, customer success, and optimization services for Enterprise customers
  • •Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
  • •Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
  • •Partner with the Enterprise AE to ensure seamless customer experience and grow the account
  • •Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy

Pay and Benefits

Salary: USD 151,725 - 241,500 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years client-facing implementation, program leadership and/or consulting experience, ideally in Life Sciences or biotechnology sponsor or software space.
  • •Proven ability to lead large cross-functional post-sale teams across professional services, customer support, customer success, product, marketing, strategy, and sales.
  • •Experience in program/project management for multi-workstream enterprise SaaS deployments including scope management, budget control, executive reporting, and project financials.
  • •Experience in services commercials including SOWs, budgeting, resourcing, and change orders.
  • •Excellent interpersonal skills in verbal, written and presentation formats with experience presenting to the C-suite; ability to work at a customer site or in the Boston office.
Experience:10+ yearsLife SciencesBiotechEnterprise SaaSR&D
Education:Bachelor's in BiologyN/A
Skills:Executive presenceLeadershipCommunicationStakeholder managementPresentation
Languages:English
Tech Stack:SaaSAI

Company Brief

Benchling
Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.
Industry: Biotech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor