Benchling

2 months ago

Global Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Experienced, client-facing Global Program Manager overseeing post-sale experience for enterprise customers in Life Sciences. You will coordinate implementation, customer success, and support across multiple workstreams, develop governance and adoption plans, and partner with account teams to accelerate digital transformations. Requires 10+ years leading large cross-functional programs in Life Sciences or enterprise software, with strong executive presence and ability to work in a hybrid Boston/San Francisco environment.

Location: Boston, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Oversee post-sale activities across implementation, support, customer success, and optimization services for Enterprise customers
•Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
•Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
•Partner with the Enterprise AE to ensure seamless customer experience and grow the account
•Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy

Pay and Benefits

Salary: USD 151,725 - 241,500 annually

Equity and Bonus:Equity

Key Requirements

•10+ years client-facing implementation, program leadership and/or consulting experience, ideally in Life Sciences or biotechnology sponsor or software space.
•Proven ability to lead large cross-functional post-sale teams across professional services, customer support, customer success, product, marketing, strategy, and sales.
•Experience in program/project management for multi-workstream enterprise SaaS deployments including scope management, budget control, executive reporting, and project financials.
•Experience in services commercials including SOWs, budgeting, resourcing, and change orders.
•Excellent interpersonal skills in verbal, written and presentation formats with experience presenting to the C-suite; ability to work at a customer site or in the Boston office.

Experience:10+ yearsLife SciencesBiotechEnterprise SaaSR&D

Education:Bachelor's in BiologyN/A

Skills:Executive presenceLeadershipCommunicationStakeholder managementPresentation

Languages:English

Tech Stack:SaaSAI

Company Brief

Benchling

Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.

Industry: Biotech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Benchling

2 months ago

Global Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Boston, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Oversee post-sale activities across implementation, support, customer success, and optimization services for Enterprise customers
•Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
•Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
•Partner with the Enterprise AE to ensure seamless customer experience and grow the account
•Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy

Pay and Benefits

Salary: USD 151,725 - 241,500 annually

Equity and Bonus:Equity

Key Requirements

•10+ years client-facing implementation, program leadership and/or consulting experience, ideally in Life Sciences or biotechnology sponsor or software space.
•Proven ability to lead large cross-functional post-sale teams across professional services, customer support, customer success, product, marketing, strategy, and sales.
•Experience in program/project management for multi-workstream enterprise SaaS deployments including scope management, budget control, executive reporting, and project financials.
•Experience in services commercials including SOWs, budgeting, resourcing, and change orders.
•Excellent interpersonal skills in verbal, written and presentation formats with experience presenting to the C-suite; ability to work at a customer site or in the Boston office.

Experience:10+ yearsLife SciencesBiotechEnterprise SaaSR&D

Education:Bachelor's in BiologyN/A

Skills:Executive presenceLeadershipCommunicationStakeholder managementPresentation

Languages:English

Tech Stack:SaaSAI

Company Brief

Benchling

Industry: Biotech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor