Guest Service Agent (QA)

Power International Holding
Qatar
Full timeFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Communication","Customer service","Attention to detail","Problem-solving","Resourcefulness"]

Provide friendly, efficient guest service as the primary front-desk contact, supporting check-in and check-out, processing payments, and issuing keys, invoices, and receipts. Handle guest inquiries, requests, and complaints with accurate information and prompt resolution. Share details on amenities, local attractions, and dining, and coordinate with housekeeping, maintenance, and other departments to fulfill requests. Maintain an organized, policy-compliant front desk and support administrative tasks and guest record updates.

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FursaFursa
Power International Holding
Power International Holding
2 days ago

Guest Service Agent (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide friendly, efficient guest service as the primary front-desk contact, supporting check-in and check-out, processing payments, and issuing keys, invoices, and receipts. Handle guest inquiries, requests, and complaints with accurate information and prompt resolution. Share details on amenities, local attractions, and dining, and coordinate with housekeeping, maintenance, and other departments to fulfill requests. Maintain an organized, policy-compliant front desk and support administrative tasks and guest record updates.
Location: Qatar
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests and assist with check-in, including ID verification, payment processing, and room key issuance.
  • •Handle guest inquiries, requests, and complaints promptly and courteously, providing accurate information and resolving issues.
  • •Provide information on hotel amenities, local attractions, and dining options, assisting with arrangements and reservations.
  • •Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests such as room service and repairs.
  • •Maintain a neat, organized front desk and perform administrative tasks like updating guest records, filing paperwork, and preparing reports.

Key Requirements

  • •3+ years of working experience with 2 years of relevant experience in guest service or hospitality operations.
  • •Strong verbal and written communication skills to interact effectively with guests, colleagues, and management.
  • •Excellent customer service skills with the ability to resolve inquiries and complaints to exceed guest expectations.
  • •Keen attention to detail to process guest information, reservations, and special requests accurately.
  • •ERP knowledge, preferably SAP functional skills, to support role success.
Experience:3+ yearsGCC
Skills:CommunicationCustomer serviceAttention to detailProblem-solvingResourcefulness
Tech Stack:SAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website