Senior Customer Engineer, Named - Houston, TX

Cloudflare
Houston
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Communication","Risk management"]

Own the technical customer relationship as a quota-carrying technologist, guiding discovery through long-term adoption and account expansion. Lead technical validation, PoCs, onboarding, and integration health by leveraging AI-augmented workflows. Partner with Account Executives on demos, QBRs, risk management, and cross-sell/up-sell opportunities, translating platform capabilities into measurable ROI for C-level stakeholders.

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FursaFursa
Cloudflare
Cloudflare
3 days ago

Senior Customer Engineer, Named - Houston, TX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the technical customer relationship as a quota-carrying technologist, guiding discovery through long-term adoption and account expansion. Lead technical validation, PoCs, onboarding, and integration health by leveraging AI-augmented workflows. Partner with Account Executives on demos, QBRs, risk management, and cross-sell/up-sell opportunities, translating platform capabilities into measurable ROI for C-level stakeholders.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives on technical discovery, bespoke architectures, product demonstrations, and Proof of Concepts (PoCs) across Cloudflare’s portfolio.
  • •Lead technical onboarding/implementation and serve as the primary executive and engineering contact for customers, including technical health, risk, and expansion strategy.
  • •Carry a variable quota tied to acquisition and/or account growth; identify cross-sell/up-sell opportunities using product usage data.
  • •Run technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
  • •Use AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and telemetry monitoring.

Key Requirements

  • •Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering).
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Track record operating in a quota-carrying or revenue-aligned environment with SaaS metrics and enterprise sales cycle knowledge.
  • •Exceptional presentation and stakeholder management skills bridging technical implementation and C-suite business strategy.
  • •Ability to use AI-augmented workflows to automate routine tasks and focus on high-value architectural advisory.
Experience:SaaSEnterprise salesWeb securityNetworking
Skills:PresentationStakeholder managementCommunicationRisk management
Languages:English
Tech Stack:Workers AIAI GatewayVectorizePrompt engineeringLarge Language Model (LLM) orchestrationRetrieval-Augmented Generation (RAG) architecturesPythonJavaScriptAPI connectorsEdge computingTelemetryDNSDDoS mitigationRFPPoC

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn