Customer Success Manager (Remote, UK)

Easygenerator
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Customer orientation","Relationship building","Negotiation","Risk awareness"]

Own and manage a portfolio of customer accounts to drive satisfaction, retention, and growth. Build trusted relationships with key stakeholders and serve as an advisor to help customers achieve their business outcomes. Monitor account health scores, proactively address risks, and lead regular check-ins and Quarterly Business Reviews (QBRs). Develop tailored success plans to enable retention and unlock expansion and upsell opportunities, while feeding customer insights back into Product.

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FursaFursa
Easygenerator
Easygenerator
4 days ago

Customer Success Manager (Remote, UK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own and manage a portfolio of customer accounts to drive satisfaction, retention, and growth. Build trusted relationships with key stakeholders and serve as an advisor to help customers achieve their business outcomes. Monitor account health scores, proactively address risks, and lead regular check-ins and Quarterly Business Reviews (QBRs). Develop tailored success plans to enable retention and unlock expansion and upsell opportunities, while feeding customer insights back into Product.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and manage a portfolio of customer accounts to ensure satisfaction, retention, and growth.
  • •Build and sustain relationships with key stakeholders as a trusted advisor.
  • •Assess account health scores and proactively improve them.
  • •Identify early risks in accounts and lead mitigation plans with customer stakeholders.
  • •Run regular check-ins/QBRs and develop tailored success plans to support retention and expansion/upsell; provide customer feedback to Product.

Key Requirements

  • •A bachelor's degree or higher.
  • •2–3 years of Customer Success or key account management experience.
  • •Excellent written and spoken English; can lead conversations while knowing when to listen.
  • •A commercial mindset with passion for negotiating strong outcomes for customers and internal stakeholders.
  • •A customer-oriented approach with ability to identify the real need behind a request.
Education:Bachelor's
Skills:CommunicationCustomer orientationRelationship buildingNegotiationRisk awareness
Languages:English

Company Brief

Easygenerator
Provides a cloud-based e-learning authoring platform that enables instructional designers and subject-matter experts to create, publish, and track interactive online courses without coding.
Industry: EdTech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: Delft, Netherlands
Founded: 2013
WebsiteLinkedIn