Account Manager - Groceries & Retail

Deliveroo
Paris
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Negotiation","Strategic thinking","Analytical skills","Proactiveness","Customer focus"]

Own the success of your portfolio of grocery and retail partners by building durable, high-impact relationships. Drive growth and profitability through joint business plans, routine-based account management, and negotiated marketing campaigns. Use daily performance data and operational insights to diagnose issues, improve service levels, and optimize partnership processes. Ensure contractual commitments are met while delivering an exceptional partner and user experience.

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Deliveroo
Deliveroo
1 day ago

Account Manager - Groceries & Retail

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Job Summary

Own the success of your portfolio of grocery and retail partners by building durable, high-impact relationships. Drive growth and profitability through joint business plans, routine-based account management, and negotiated marketing campaigns. Use daily performance data and operational insights to diagnose issues, improve service levels, and optimize partnership processes. Ensure contractual commitments are met while delivering an exceptional partner and user experience.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and sustain premium partner relationships using marketplace, foodtech, and account management expertise.
  • •Manage and optimize portfolio growth and profitability while meeting operational and commercial targets.
  • •Develop joint business plans with partners and run routines (price, range, rollout, ops, tech review) to grow account partnership performance.
  • •Lead portfolio deployment, expansion, and negotiated marketing campaigns tied to the joint business plan.
  • •Monitor daily partner and Deliveroo performance data to identify root causes, improve service, and ensure contractual commitments are fulfilled.

Key Requirements

  • •3 to 6 years of experience in account management or commercial roles.
  • •Strong negotiation skills and the ability to anticipate commercial discussions.
  • •Strategic thinking to handle ambiguous problems and deliver action plans with follow-up on results.
  • •Analytical mindset to understand data that improves performance for store partners.
  • •Fluent French and English.
Experience:3-6 years
Skills:NegotiationStrategic thinkingAnalytical skillsProactivenessCustomer focus
Languages:FrenchEnglish

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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