Sales Support Representative- Industrial PVF

Ferguson
Charlotte
Full timeUSD 18.71 - 29.92 hourlyFunction: SalesSkills: ["Customer service","Relationship building","Upselling","Decision-making","Follow-through"]

Support customers in industrial pipes, valves, and fittings by partnering with sales associates to identify the right products and solutions. Create timely quotations and accurate sales orders, coordinate deliveries, and answer sales calls to resolve customer concerns. Use a CRM system and phone tools to manage customer interactions, while building relationships and contributing to upsell opportunities in a fast-paced environment.

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FursaFursa
Ferguson
Ferguson
2 days ago

Sales Support Representative- Industrial PVF

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support customers in industrial pipes, valves, and fittings by partnering with sales associates to identify the right products and solutions. Create timely quotations and accurate sales orders, coordinate deliveries, and answer sales calls to resolve customer concerns. Use a CRM system and phone tools to manage customer interactions, while building relationships and contributing to upsell opportunities in a fast-paced environment.
Location: Charlotte
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to determine the best products and solutions for customer needs.
  • •Provide personalized service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns or questions.
  • •Effectively use a CRM system and phone system to support customer interactions.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1-3 years of sales and/or customer service experience.
  • •Preferred: 1-3 years of Industrial Pipes, Valves and Fitting knowledge.
  • •Highly preferred: Trilogee knowledge.
  • •Exhibit strong sales skills, including the ability to upsell.
  • •Use customer relationship management (CRM) and phone systems; general digital literacy including Microsoft Office.
Experience:Industrial
Skills:Customer serviceRelationship buildingUpsellingDecision-makingFollow-through
Tech Stack:CRMPhone systemMicrosoft OfficeTrilogee

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn