2 months ago

Account Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Account Advocate at Apollo.io will own complex billing, retention, and revenue-impacting challenges, operating with autonomy to improve billing accuracy and customer trust. The role partners with Finance, Support, Product, Sales, and Customer Success to reduce churn, elevate the customer experience, and drive cross-functional improvements and policy improvements at scale.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the most complex, high-risk cancellation, downgrade, and billing escalation cases.
•Lead strategic retention efforts for at-risk accounts, balancing customer empathy with policy and revenue considerations.
•Identify churn drivers and recurring billing friction, translating insights into actionable recommendations.
•Deliver measurable retention impact through targeted save strategies, credits, or remediation plans.
•Act as the subject-matter expert for billing, renewals, refunds, and subscription lifecycle workflows.

Key Requirements

•3+ years of experience in customer-facing SaaS roles (Support, Renewals, Billing Operations, Customer Success).
•Demonstrated success owning complex billing, retention, or churn-prevention scenarios.
•Proven track record of driving cross-functional improvements without people management responsibility.
•Strong experience working with billing systems, CRMs, and subscription tooling.
•Experience influencing pricing, packaging, or policy decisions.

Experience:3+ yearsSaaSBillingCustomer successRetention

Skills:Customer-facingCommunicationProblem-solvingStakeholder managementMentorship

Languages:English

Tech Stack:CRMBilling systemsSubscription tooling

Company Brief

Apollo.io

Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Apollo.io

2 months ago

Account Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the most complex, high-risk cancellation, downgrade, and billing escalation cases.
•Lead strategic retention efforts for at-risk accounts, balancing customer empathy with policy and revenue considerations.
•Identify churn drivers and recurring billing friction, translating insights into actionable recommendations.
•Deliver measurable retention impact through targeted save strategies, credits, or remediation plans.
•Act as the subject-matter expert for billing, renewals, refunds, and subscription lifecycle workflows.

Key Requirements

•3+ years of experience in customer-facing SaaS roles (Support, Renewals, Billing Operations, Customer Success).
•Demonstrated success owning complex billing, retention, or churn-prevention scenarios.
•Proven track record of driving cross-functional improvements without people management responsibility.
•Strong experience working with billing systems, CRMs, and subscription tooling.
•Experience influencing pricing, packaging, or policy decisions.

Experience:3+ yearsSaaSBillingCustomer successRetention

Skills:Customer-facingCommunicationProblem-solvingStakeholder managementMentorship

Languages:English

Tech Stack:CRMBilling systemsSubscription tooling

Company Brief

Apollo.io

Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn