BPO Customer Care Associate

Handle routine customer questions and issues, escalating complex or unexpected cases to higher-level staff. Resolve more complex client situations using experience, ensuring accurate and timely transaction processing to meet SLAs and SOP/process transition needs. Take escalated calls from providers/callers, identify and resolve nonstandard pending-transaction issues, and develop tactical plans to hit project milestones. Work from the NTT Data office in Manila with specified night shift hours.