Technical Specialist-Enterprise Apps (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

Birlasoft
Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7-9 yearsSkills: ["Communication","Client interaction","Risk-aware decision-making","Ownership","Accountability","Mentorship","Continuous improvement","Prioritization","Time management","Root cause analysis"]

Lead Salesforce (SFDC) development and production support for enterprise applications, with deep expertise in Lightning (LWC/Aura), Apex, Visualforce, integrations, and Omni Studio components. Translate customer requirements into technical designs using Salesforce design patterns and standards. Own operational contact activities during production incidents, perform RCA (logs/debug patterns), and drive automation and continuous improvement to improve stability, performance, and support efficiency while mentoring L2/L3 support engineers.

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FursaFursa
Birlasoft
Birlasoft
7 hours ago

Technical Specialist-Enterprise Apps (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead Salesforce (SFDC) development and production support for enterprise applications, with deep expertise in Lightning (LWC/Aura), Apex, Visualforce, integrations, and Omni Studio components. Translate customer requirements into technical designs using Salesforce design patterns and standards. Own operational contact activities during production incidents, perform RCA (logs/debug patterns), and drive automation and continuous improvement to improve stability, performance, and support efficiency while mentoring L2/L3 support engineers.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide SFDC development and production support, including design and implementation using Salesforce design patterns and standard objects.
  • •Lead/mentor SFDC production support engineers and improve team maturity while handling L2/L3 support needs.
  • •Act as primary operational contact for business stakeholders and Salesforce product owners during production incidents.
  • •Perform RCA for application errors, data inconsistencies, integration failures, and performance/availability issues using logs and debug analysis.
  • •Identify automation opportunities and drive continuous improvement for stability, performance, and support efficiency.

Key Requirements

  • •7-9 years development and support project experience with at least 4+ years in SFDC.
  • •Hands-on SFDC expertise including LWC and Lightning (Apex, VF, web services, integration).
  • •3+ years experience with integration and 3+ years in SFDC Lightning.
  • •Expertise in SFDC design patterns and translating requirements/gap analysis into technical design.
  • •Strong Salesforce production support (L2/L3) and RCA skills (log analysis, debug logs, error pattern identification).
Experience:7-9 yearsSalesforceProduction supportCRMIntegrationsOmni StudioDevOps
Skills:CommunicationClient interactionRisk-aware decision-makingOwnershipAccountabilityMentorshipContinuous improvementPrioritizationTime managementRoot cause analysis
Certifications:PD IAdminSales cloudPD II
Tech Stack:SalesforceSFDCForce.comLightningLWCAuraApexVisualforceWebservicesSOAPRESTIntegrationOmni StudioFlex cardsOmni ScriptData RaptorsIntegration ProceduresOmni channelCall Center CTIEinstein Analytics

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn