Hardware Fleet Operations Specialist

Sony Interactive Entertainment
California
Workplace: HybridContractUSD 40 - 45 hourlyFunction: Transportation & Fleet OperationsExperience: 2-3 yearsSkills: ["Written and verbal communication","Documentation","Prioritization","Problem investigation","Cross-functional collaboration"]

Support and troubleshoot Linux-based hardware systems in a 24/5 operational environment, addressing issues beyond existing documentation and improving reliability over time. Investigate recurring operational problems, work with engineering groups to stabilize workflows, and build lightweight scripts/automation to reduce manual effort. Create and maintain runbooks, troubleshooting guides, and internal documentation while partnering to transition operational workloads from engineering into the Hardware Fleet Operations team.

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FursaFursa
Sony Interactive Entertainment
Sony Interactive Entertainment
3 days ago

Hardware Fleet Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support and troubleshoot Linux-based hardware systems in a 24/5 operational environment, addressing issues beyond existing documentation and improving reliability over time. Investigate recurring operational problems, work with engineering groups to stabilize workflows, and build lightweight scripts/automation to reduce manual effort. Create and maintain runbooks, troubleshooting guides, and internal documentation while partnering to transition operational workloads from engineering into the Hardware Fleet Operations team.
Location: California
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
  • •Troubleshoot and support Linux-based hardware systems using terminal-based tools, including issues requiring investigation beyond existing documentation.
  • •Identify recurring operational issues and partner with engineering teams to stabilize and operationalize support workflows.
  • •Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on support findings.
  • •Develop lightweight scripts or simple automation to reduce manual tasks and support workload transitions into the Hardware Fleet Operations team.

Pay and Benefits

Salary: USD 40 - 45 hourly

Key Requirements

  • •2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
  • •Prior experience in a technical support, operations, or IT service delivery role.
  • •Comfort working primarily in Linux terminal environments.
  • •Experience following and improving runbooks, documentation, and operational processes.
  • •Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
Experience:2-3 yearsIT supportOperationsTechnical support
Skills:Written and verbal communicationDocumentationPrioritizationProblem investigationCross-functional collaboration
Languages:En
Tech Stack:LinuxBashPythonJiraServiceNowIT service deliveryTerminal-based troubleshooting

Company Brief

Sony Interactive Entertainment
Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Mateo, United States
Founded: 1993
WebsiteLinkedIn