Call Center Senior Associate

NTT
China
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Analytical thinking","Troubleshooting","Problem-solving"]

Provide front-line technical support for hotel technology needs, handling incoming requests from phones, chat, and email. Diagnose and troubleshoot technology-based issues using analytical skills, including support for property management systems, Windows-based operating systems, user account management, and interface connectivity. Deliver timely, solution-focused responses as part of the hotel support workflow, ensuring systems and integrations remain functional for hotel operations.

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FursaFursa
NTT
NTT
1 day ago

Call Center Senior Associate

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide front-line technical support for hotel technology needs, handling incoming requests from phones, chat, and email. Diagnose and troubleshoot technology-based issues using analytical skills, including support for property management systems, Windows-based operating systems, user account management, and interface connectivity. Deliver timely, solution-focused responses as part of the hotel support workflow, ensuring systems and integrations remain functional for hotel operations.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide front-line technical support for hotel technology needs.
  • •Take and manage hotel requests via phone, chat, and email.
  • •Analyze and troubleshoot technology-based problems to find solutions.
  • •Support property management systems.
  • •Support Windows-based operating systems, user account management, and interface connectivity.

Key Requirements

  • •Provide front-line support for hotel technology needs.
  • •Use analytical and troubleshooting skills to resolve technology-based problems.
  • •Handle requests received through phone, chat, and email.
  • •Support property management systems and related hotel technologies.
  • •Assist with Windows-based operating system issues, user account management, and interface connectivity.
Skills:Analytical thinkingTroubleshootingProblem-solving
Tech Stack:WindowsProperty management systems

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn