Guest Service Agent

Minor International
Sydney
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Proactive","Professionalism"]

Provide warm, welcoming guest service at Oaks Sydney Goldsbrough Suites, owning the front-desk journey from smooth check-ins and check-outs to helpful local recommendations. You’ll handle guest inquiries and requests across in-person, phone, and email, update and process reservations using property management systems, and resolve issues promptly as the primary point of contact. The role is part-time with rotating roster shifts between 7:00am and 11:00pm.

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Minor International
Minor International
1 day ago

Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide warm, welcoming guest service at Oaks Sydney Goldsbrough Suites, owning the front-desk journey from smooth check-ins and check-outs to helpful local recommendations. You’ll handle guest inquiries and requests across in-person, phone, and email, update and process reservations using property management systems, and resolve issues promptly as the primary point of contact. The role is part-time with rotating roster shifts between 7:00am and 11:00pm.
Location: Sydney
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth, efficient guest check-in process while handling immediate inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as the primary point of contact throughout a guest’s stay, offering prompt assistance and personalised recommendations.
  • •Support operations with rotating roster shifts across Monday to Sunday (shift times between 7:00am and 11:00pm).

Pay and Benefits

Perks:Health InsuranceLearning BudgetEap

Key Requirements

  • •Demonstrated experience delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional communication skills to articulate information clearly and professionally across in-person, phone, and email.
  • •A proactive, positive approach to addressing guest needs and exceeding expectations.
  • •Passion for creating positive guest experiences, with efficient issue resolution.
  • •Ability to work weekends, public holidays, and varying shifts on a rotating roster.
Experience:HospitalityCustomer-facingHotel
Skills:CommunicationCustomer serviceProblem-solvingProactiveProfessionalism
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn