Support Strategy & Operations

Gigs
New York
Workplace: HybridFull timeUSD 140,000 - 190,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 4+ yearsSkills: ["Communication","Leadership","Problem-solving","Analytical thinking","Customer focus"]

Lead end-to-end customer implementation and operational strategy for onboarding, activation, and post-launch optimization. Own the support motion, partner with customers and internal teams, analyze activation data, and drive product improvements using AI-enabled workflows to scale deployments and improve user experience.

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FursaFursa
Gigs
Gigs
3 months ago

Support Strategy & Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead end-to-end customer implementation and operational strategy for onboarding, activation, and post-launch optimization. Own the support motion, partner with customers and internal teams, analyze activation data, and drive product improvements using AI-enabled workflows to scale deployments and improve user experience.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development

Key Responsibilities

  • •Lead customer implementations on the ground from kickoff to go-live; scope the support model and align internal teams for a healthy deployment.
  • •Be the face of Gigs with customers; serve as the primary point of contact across pre-sales, implementation, and post-launch.
  • •Dig into activation funnels, identify drop-offs, and perform root cause analyses to translate findings into actionable recommendations.
  • •Take field insights back to Product and Engineering, framing knowledge to enable action.
  • •Build AI into workflows to automate recurring tasks and accelerate analysis, enabling faster deployments.

Pay and Benefits

Salary: USD 140,000 - 190,000 annually
Equity and Bonus:Equity
Perks:EquityHome OfficeLearning BudgetPhone PlanData Plan

Key Requirements

  • •4+ years in a demanding operational environment.
  • •Self-driven and relentlessly proactive; you don’t wait for problem definitions.
  • •AI is part of your working stack; you use AI for analysis and automation.
  • •Able to read the room and the data; comfortable with SQL and BI tools.
  • •Technically curious; you read API documentation for fun and understand systems well.
Experience:4+ yearsTelecommunicationsConnectivityFintechB2B SaaS
Skills:CommunicationLeadershipProblem-solvingAnalytical thinkingCustomer focus
Languages:English
Tech Stack:SQLBIAPIsAINo-code toolsInternal tooling

Company Brief

Gigs
Operates a blockchain-based marketplace and platform for musicians and fans, enabling NFT drops, digital collectibles, ticketing and fan engagement tools to monetize music, live events, and creator experiences using decentralized technologies.
Industry: Music Industry
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