Senior Claims Specialist (Singapore, SG, 068897)

Allianz
Singapore
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 6+ yearsSkills: ["Analytical","Investigative","Problem-solving","Negotiation","Stakeholder management"]

Manage and resolve third-party motor insurance claims by identifying direct settlement opportunities, evaluating liability, and controlling costs through reserving, repair cost assessment, and negotiation. Provide responsive claims service to policyholders and stakeholders, support escalated and contentious cases with settlement recommendations, and ensure compliance with Singapore’s Motor Claims Framework (MCF) and regulations. Also support direct settlement initiatives by liaising with workshops and legal parties, improving workflows, and contributing to claims excellence and digitalization efforts.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
1 week ago

Senior Claims Specialist (Singapore, SG, 068897)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Manage and resolve third-party motor insurance claims by identifying direct settlement opportunities, evaluating liability, and controlling costs through reserving, repair cost assessment, and negotiation. Provide responsive claims service to policyholders and stakeholders, support escalated and contentious cases with settlement recommendations, and ensure compliance with Singapore’s Motor Claims Framework (MCF) and regulations. Also support direct settlement initiatives by liaising with workshops and legal parties, improving workflows, and contributing to claims excellence and digitalization efforts.
Location: Singapore
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Handle third-party motor claims by identifying direct settlement potential and ensuring timely, accurate, and cost-effective resolutions in line with internal guidelines and regulatory requirements.
  • •Investigate and determine liability using available evidence, policy coverage, accident circumstances, and applicable legal principles.
  • •Manage and control claims costs via effective reserving, repair cost assessment, negotiation, and proactive claims management.
  • •Provide professional customer service to policyholders, intermediaries, and other stakeholders, including support for escalated, contentious, and high-exposure claims.
  • •Support direct settlement initiatives by liaising with repair workshops, loss assessors, investigators, and legal representatives, and assist the Team Lead with recommendations and process enhancements.

Key Requirements

  • •Hold a professional certification in insurance or claims management.
  • •Have mandatory certifications from the Singapore College of Insurance: Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI), and Commercial General Insurance (ComGl).
  • •Minimum 6 years of motor claims handling experience, including third-party claims direct settlement processes.
  • •Strong understanding of motor vehicle repair processes, repair cost estimation, liability assessment, and third-party claims management.
  • •Experience handling complex, disputed, or potentially fraudulent motor claims, with strong analytical and investigative problem-solving skills.
Experience:6+ yearsMotor claimsInsuranceGeneral insurance
Skills:AnalyticalInvestigativeProblem-solvingNegotiationStakeholder management
Certifications:Basic Insurance Concepts and Principles (BCP)Personal General Insurance (PGI)Commercial General Insurance (ComGl)Professional certification in insurance or claims management
Tech Stack:MerimenClaims analytics toolsChatGPTMicrosoft CoPilot

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn