Contact Centre Representative III (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving","Customer focus"]

Handle customer inquiries for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time messaging tools. Understand customer needs, recommend suitable HSBC products and services, and propose reasonable solutions to resolve issues effectively. Deliver high-quality service while working with a team and supporting shift schedules.

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FursaFursa
HSBC
HSBC
8 hours ago

Contact Centre Representative III (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle customer inquiries for credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time messaging tools. Understand customer needs, recommend suitable HSBC products and services, and propose reasonable solutions to resolve issues effectively. Deliver high-quality service while working with a team and supporting shift schedules.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer inquiries related to credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Identify customer needs and recommend appropriate products and services to achieve expected outcomes.
  • •Propose reasonable solutions based on circumstances to address customer difficulties.
  • •Ensure customers are satisfied by delivering high-quality service.
  • •Collaborate with the team to support customer service operations and shift schedules.

Key Requirements

  • •Have a strong customer service mindset and be willing to work in customer service.
  • •Fluent in Cantonese, with clear thinking and strong communication skills.
  • •Good teamwork mindset.
  • •Have some English communication and reading/writing ability, and be willing to work shifts.
  • •Willingness to provide high-quality customer service by addressing customer issues and inquiries.
Skills:Customer serviceCommunicationTeamworkProblem-solvingCustomer focus
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn