Team Leader Quote to Book

Emerson
Philippines
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Communication","Organizational skills","Attention to detail","Stakeholder management"]

Lead a Customer Care team supporting Quote-to-Book for Isolation Valves across the Australia and New Zealand region. Drive performance, manage team activities, handle escalations, and ensure timely resolution of customer requests and concerns. Support continuous improvement initiatives and assist leaders in improving service levels, productivity, and efficiency to hit key business metrics.

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Emerson
Emerson
2 days ago

Team Leader Quote to Book

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a Customer Care team supporting Quote-to-Book for Isolation Valves across the Australia and New Zealand region. Drive performance, manage team activities, handle escalations, and ensure timely resolution of customer requests and concerns. Support continuous improvement initiatives and assist leaders in improving service levels, productivity, and efficiency to hit key business metrics.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage teams to meet or exceed performance targets and proactively communicate stakeholder updates that could impact the business.
  • •Handle escalations and ensure customer requests and concerns are addressed in a timely manner.
  • •Support continuous improvement projects and other ad hoc tasks aligned to strategic business priorities.
  • •Develop individual contributors to maximize talent and expand career opportunities.
  • •Plan, organize, and coordinate team activities to increase engagement and drive morale.

Pay and Benefits

Perks:Health InsuranceEmployee AssistanceParental LeavePaid LeaveHoliday Leave

Key Requirements

  • •Bachelor’s degree in a Business-related or Engineering-related field.
  • •At least 1 year of progressive leadership experience.
  • •Strong written and verbal communication skills.
  • •Proficiency in Microsoft Office applications.
  • •Strong organizational skills, attention to detail, and ability to manage work in a fast-paced environment.
Education:Bachelor's
Skills:LeadershipCommunicationOrganizational skillsAttention to detailStakeholder management
Tech Stack:Microsoft Office

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn