Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 20.6 - 28.82 hourlyFunction: Sales0Skills: ["Customer service","Consultative selling","Communication","Relationship building","Self-motivation"]

Serve as a trusted counter and customer advisor for plumbing and HVAC contractor customers, using product expertise to recommend the right solutions. Proactively engage customers in person, by phone, and email, driving sales through upsell and cross-sell while helping customers find accurate parts and manage special orders. Support seamless service by collaborating with outside sales, assisting with inventory tasks, and ensuring a safe, organized counter environment.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a trusted counter and customer advisor for plumbing and HVAC contractor customers, using product expertise to recommend the right solutions. Proactively engage customers in person, by phone, and email, driving sales through upsell and cross-sell while helping customers find accurate parts and manage special orders. Support seamless service by collaborating with outside sales, assisting with inventory tasks, and ensuring a safe, organized counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Continuously learn plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth by identifying upsell and cross-sell opportunities and promoting strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
  • •Process transactions accurately, manage special orders/back-orders and order status, and maintain a professional, organized counter environment.

Pay and Benefits

Salary: USD 20.6 - 28.82 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC industry experience preferred.
  • •Sales mindset with ability to meet goals and build relationships to influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and ability to learn new systems quickly; must be able to lift up to 50 lbs and stand for extended periods.
Skills:Customer serviceConsultative sellingCommunicationRelationship buildingSelf-motivation
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn