Staff Engineer - Web Platform

Intercom
London
Workplace: HybridFull timeFunction: Software EngineeringExperience: 8+ yearsSkills: ["Cross-functional collaboration","Communication","Mentorship"]

Shape the technical direction and architecture of the web platform for Fin’s marketing and growth surfaces. Lead a cross-functional engineering effort to keep the web stack modern, performant, observable, and reliable, while guiding implementation of MarTech systems for experimentation, event tracking, attribution, and funnel reporting. Collaborate with marketing, analytics, design, data science, and engineering teams, mentor engineers, and contribute hands-on to key initiatives.

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FursaFursa
Intercom
Intercom
4 days ago

Staff Engineer - Web Platform

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Last checked: 2 hours agoStatus: Live

Job Summary

Shape the technical direction and architecture of the web platform for Fin’s marketing and growth surfaces. Lead a cross-functional engineering effort to keep the web stack modern, performant, observable, and reliable, while guiding implementation of MarTech systems for experimentation, event tracking, attribution, and funnel reporting. Collaborate with marketing, analytics, design, data science, and engineering teams, mentor engineers, and contribute hands-on to key initiatives.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Own and evolve the architecture of Fin’s web platform.
  • •Define the long-term technical strategy for the web team, focusing on scalability, performance, developer productivity, observability, and reliability.
  • •Lead MarTech systems for event tracking, attribution, funnel reporting, and A/B testing infrastructure.
  • •Collaborate with engineers across web, infrastructure, and data to build a cohesive technical ecosystem.
  • •Mentor and elevate engineers through architecture guidance, system design feedback, and engineering best practices.

Key Requirements

  • •8+ years of software engineering experience.
  • •Deep expertise in Next.js and the React ecosystem.
  • •Experience with headless CMS platforms (such as Contentful or Sanity), including content modeling and migration.
  • •Experience with infrastructure-as-code (Terraform) and cloud/deployment platforms (AWS, CloudFront, S3, Vercel).
  • •Experience operating experimentation and web analytics systems (A/B testing frameworks, event instrumentation, and tools like Eppo; event tracking SDKs and Google Tag Manager).
Experience:8+ yearsWeb systems
Skills:Cross-functional collaborationCommunicationMentorship
Languages:English
Tech Stack:Next.jsReactContentfulSanityTerraformAWSCloudFrontS3VercelEppoGoogle Tag Manager

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn