Clark: Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service"]

Customer Service Consultant role handling inbound calls to provide exceptional service, answer inquiries about products and services, process payments, and perform general account maintenance. May involve up-selling, CRM usage, and multi-tasking across applications in a high-volume environment within a Philippine on-site team.

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FursaFursa
Sutherland
Sutherland
2 years ago

Clark: Hiring Consultant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Customer Service Consultant role handling inbound calls to provide exceptional service, answer inquiries about products and services, process payments, and perform general account maintenance. May involve up-selling, CRM usage, and multi-tasking across applications in a high-volume environment within a Philippine on-site team.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the point of contact for customers and answer inbound calls to provide exceptional customer service to consumers.
  • •Handle inquiries about products and services, processing payments, or performing general account maintenance.
  • •Collaborate with customers to understand needs and provide solutions.
  • •Utilize CRM applications to manage interactions and update customer records.
  • •Assist with up-selling customers to new products or services where encouraged.

Key Requirements

  • •High school diploma or GED.
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls.
  • •Excellent verbal and written communication skills; proficient reading skills required.
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationMultitaskingCustomer service
Languages:English
Tech Stack:CRMOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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