Senior Nutanix Engineer (L3)

NTT
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Client service","Troubleshooting","Change management","Coaching"]

Deliver advanced managed services across client IT environments by proactively monitoring, investigating, and resolving escalated incidents and complex requests within SLA. Provide 4th-line support, identify root causes, update tickets with relevant resolution details, and communicate with clients and other teams for urgent, business-impacting issues. Apply technical troubleshooting across domains like cloud, security, networking, applications, and collaboration, and support change implementation, automation, and disaster recovery testing.

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FursaFursa
NTT
NTT
2 months ago

Senior Nutanix Engineer (L3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Deliver advanced managed services across client IT environments by proactively monitoring, investigating, and resolving escalated incidents and complex requests within SLA. Provide 4th-line support, identify root causes, update tickets with relevant resolution details, and communicate with clients and other teams for urgent, business-impacting issues. Apply technical troubleshooting across domains like cloud, security, networking, applications, and collaboration, and support change implementation, automation, and disaster recovery testing.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve escalated incidents and requests independently within agreed SLA, providing timely and consistent ticket updates.
  • •Proactively review client requests/tickets, identify, investigate, analyze, and log issues before or when they occur.
  • •Provide 4th-line support to complex escalated problems, identify root causes, and respond when other engineering teams cannot fix issues.
  • •Share knowledge by documenting solutions and pushing it down to other engineers; coordinate with teams and clients for extended and emergency support.
  • •Support change implementation, automation of routine tasks with automation teams, and disaster recovery functions and tests (and contribute to project work when needed).

Key Requirements

  • •Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • •Deep technical skills in relevant functions supporting managed services.
  • •Relevant certifications related to the services provided (certifications carry additional weightage).
  • •Strong troubleshooting capability using highly technical tools and analytical practices.
  • •Excellent client service orientation and ability to work effectively in a pressurized environment.
Education:Bachelor's in IT/Computing
Skills:CommunicationClient serviceTroubleshootingChange managementCoaching
Certifications:Nutanix CertificationsVMware certified Professional: DATA Centre VirtualizationVMware Certified Specialist – Cloud ProviderVMware Site recovery Manager: Install, Configure, ManageMicrosoft Certified: Azure Architect Expert
Tech Stack:CloudSecurityNetworkingApplicationsCollaborationAzureAWSNutanixVMwareVeeamRubrikStorage HDSVMware VRAAnsibleOpswatSplunkCyberarkNvidia AISREDevops

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn