NTT

1 month ago

Cross Technology Managed Services Engineer (L3)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Deliver advanced managed services across client IT environments by proactively monitoring, investigating, and resolving escalated incidents and complex requests within SLA. Provide 4th-line support, identify root causes, update tickets with relevant resolution details, and communicate with clients and other teams for urgent, business-impacting issues. Apply technical troubleshooting across domains like cloud, security, networking, applications, and collaboration, and support change implementation, automation, and disaster recovery testing.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Resolve escalated incidents and requests independently within agreed SLA, providing timely and consistent ticket updates.
•Proactively review client requests/tickets, identify, investigate, analyze, and log issues before or when they occur.
•Provide 4th-line support to complex escalated problems, identify root causes, and respond when other engineering teams cannot fix issues.
•Share knowledge by documenting solutions and pushing it down to other engineers; coordinate with teams and clients for extended and emergency support.
•Support change implementation, automation of routine tasks with automation teams, and disaster recovery functions and tests (and contribute to project work when needed).

Key Requirements

•Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
•Deep technical skills in relevant functions supporting managed services.
•Relevant certifications related to the services provided (certifications carry additional weightage).
•Strong troubleshooting capability using highly technical tools and analytical practices.
•Excellent client service orientation and ability to work effectively in a pressurized environment.

Education:Bachelor's in IT/Computing

Skills:CommunicationClient serviceTroubleshootingChange managementCoaching

Certifications:Nutanix CertificationsVMware certified Professional: DATA Centre VirtualizationVMware Certified Specialist – Cloud ProviderVMware Site recovery Manager: Install, Configure, ManageMicrosoft Certified: Azure Architect Expert

Tech Stack:CloudSecurityNetworkingApplicationsCollaborationAzureAWSNutanixVMwareVeeamRubrikStorage HDSVMware VRAAnsibleOpswatSplunkCyberarkNvidia AISREDevops

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT