Team Leader (Offline Store)

Carousell Group
Surabaya
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Customer service","Communication","Leadership","Problem-solving","Team motivation"]

Lead daily operations for an offline store, driving daily and monthly sales targets for trade-in and used mobile phone sales. Deliver a strong customer experience through professional service and product/device education. Manage and motivate the store team, ensure SOP compliance (transactions, trade-in, device checks), oversee inventory flow, and compile daily sales/trade-in reporting while supporting local marketing campaigns.

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Carousell Group
Carousell Group
5 hours ago

Team Leader (Offline Store)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Lead daily operations for an offline store, driving daily and monthly sales targets for trade-in and used mobile phone sales. Deliver a strong customer experience through professional service and product/device education. Manage and motivate the store team, ensure SOP compliance (transactions, trade-in, device checks), oversee inventory flow, and compile daily sales/trade-in reporting while supporting local marketing campaigns.
Location: Surabaya
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive daily and monthly sales targets for trade-in and used phone sales.
  • •Provide professional customer service and consultative support; educate customers on trade-in options and device conditions.
  • •Oversee and guide store team daily operations, including scheduling, attendance management, and motivating the team to hit targets.
  • •Ensure store SOPs are followed, including transactions, trade-in, device inspection, and handling operational issues.
  • •Monitor and manage inventory availability and coordinate with Area Supervisor and central teams; prepare daily sales/trade-in reports and support local campaigns.

Key Requirements

  • •At least 1–2 years of experience in retail sales or store operations.
  • •Experience in electronics, gadgets, or used goods is a plus.
  • •Target-oriented with the ability to provide good customer service.
  • •Strong communication, leadership, and problem-solving skills.
  • •Able to operate basic digital systems and apps (POS, Google Sheets, Microsoft Excel), and work shifts including weekends and public holidays.
Experience:1-2 yearsRetailElectronicsGadgetSecondhand
Skills:Customer serviceCommunicationLeadershipProblem-solvingTeam motivation
Languages:Bahasa IndonesiaIndonesian
Tech Stack:Point of Sale (POS)Google SheetsMicrosoft Excel

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
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