Client Care Representative - Cairns | PT

Sonova
Australia
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Active listening","Organisational skills","Time management","Autonomous work","Teamwork","Resilience","Self-motivation","Energy","Problem-solving"]

Provide excellent customer service and administrative support at a hearing clinic in Cairns. Welcome clients, manage clinic experience, schedule and confirm appointments, support clinicians (audiologists/audiometrists), handle phone and email, and process billing and payments accurately. Learn and competently use clinic software and help deliver positive hearing health outcomes for predominantly older clients, supported by full training and ongoing support.

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FursaFursa
Sonova
Sonova
18 hours ago

Client Care Representative - Cairns | PT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide excellent customer service and administrative support at a hearing clinic in Cairns. Welcome clients, manage clinic experience, schedule and confirm appointments, support clinicians (audiologists/audiometrists), handle phone and email, and process billing and payments accurately. Learn and competently use clinic software and help deliver positive hearing health outcomes for predominantly older clients, supported by full training and ongoing support.
Location: Australia
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome clients and manage their experience for optimal outcomes
  • •Schedule and confirm client appointments
  • •Provide administrative support to clinicians (audiologists/audiometrists)
  • •Manage daily clinic operations, including opening and closing procedures
  • •Handle clinic phone line and shared email inbox, plus accurate billing and payments

Pay and Benefits

Perks:Parental LeavePaid Leave

Key Requirements

  • •Prior experience in face to face customer service and/or administration
  • •Ability to deliver an amazing client experience with great communication and active listening
  • •Strong organisational and time management skills for day-to-day clinic coordination
  • •Ability to work autonomously and effectively within a team while focusing on results
  • •Intermediate computer skills and willingness to learn hearing aid features and basic repair/maintenance
Skills:Customer serviceCommunicationActive listeningOrganisational skillsTime managementAutonomous workTeamworkResilienceSelf-motivationEnergyProblem-solving

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website