Branch Operations Supervisor

SoFi Technologies
Sacramento
Workplace: OnsiteFull timeUSD 21.2 - 39.76 hourlyFunction: Customer Support (Service Desk)Skills: ["Coaching","Communication","Organizational skills","Problem-solving","Attention to detail"]

Lead day-to-day branch and teller operations as a go-to resource for the team, partnering with the Branch Manager to ensure accuracy, efficiency, and a strong customer experience. Coach and support tellers through training and operational guidance, step in when the manager is unavailable, and oversee transactions, account maintenance, cash/vault processes, and dispute resolution. Help connect customers to appropriate bank products while ensuring compliance with policies, procedures, and regulations.

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FursaFursa
SoFi Technologies
SoFi Technologies
3 days ago

Branch Operations Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead day-to-day branch and teller operations as a go-to resource for the team, partnering with the Branch Manager to ensure accuracy, efficiency, and a strong customer experience. Coach and support tellers through training and operational guidance, step in when the manager is unavailable, and oversee transactions, account maintenance, cash/vault processes, and dispute resolution. Help connect customers to appropriate bank products while ensuring compliance with policies, procedures, and regulations.
Location: Sacramento
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Help lead daily branch and teller operations to ensure accuracy, efficiency, and a strong customer experience.
  • •Provide coaching, direction, training, and support to tellers as a trusted resource.
  • •Step in to oversee branch operations when the Branch Manager is unavailable.
  • •Deliver high-touch, white-glove customer service while navigating transactions and manual processes accurately and urgently.
  • •Oversee teller balancing, cash ordering, vault operations, deposits, withdrawals, transfers, and resolve transaction discrepancies with guidance.

Pay and Benefits

Salary: USD 21.2 - 39.76 hourly

Key Requirements

  • •2+ years of banking or financial services experience preferred.
  • •1+ year of leadership or team-lead experience preferred (or demonstrated leadership through coaching, training, ownership, or being a go-to resource).
  • •Punjabi bilingual proficiency highly preferred; Spanish bilingual proficiency is also preferred.
  • •Passion for delivering exceptional, white-glove customer service.
  • •Ability to maintain accuracy and urgency in a fast-paced branch environment; flexible to work Monday through Saturday and support other locations as needed.
Skills:CoachingCommunicationOrganizational skillsProblem-solvingAttention to detail
Languages:PunjabiSpanish

Company Brief

SoFi Technologies
Provides digital financial services including lending, banking, investing, and credit products through a consumer-focused online platform. SoFi serves individuals looking to manage money, borrow, save, invest, and protect their finances in one place.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn