Director, Customer and Business Operations - Audio Tech

Bose
Atlanta, Detroit
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Cross-functional collaboration","Stakeholder management"]

Senior leader responsible for designing, scaling, and executing end-to-end operating models for customer and business operations within Bose’s Audio Technology Licensing Division. Drives contracting, onboarding, implementation, billing, and partner success, collaborating with Product Engineering and Program Management to enable growth, revenue realization, and long-term business sustainability in a high-growth environment.

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Bose
Bose
7 months ago

Director, Customer and Business Operations - Audio Tech

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Last checked: 11 hours agoStatus: Live

Job Summary

Senior leader responsible for designing, scaling, and executing end-to-end operating models for customer and business operations within Bose’s Audio Technology Licensing Division. Drives contracting, onboarding, implementation, billing, and partner success, collaborating with Product Engineering and Program Management to enable growth, revenue realization, and long-term business sustainability in a high-growth environment.
Location: Atlanta, Detroit
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Own and evolve the end-to-end operating model for customer and business operations across the Audio Technology Licensing portfolio, spanning contracting, onboarding, implementation, billing, reporting, and support.
  • •Translate licensing strategy and growth objectives into scalable processes, systems, and governance frameworks that enable efficient partner execution and revenue realization.
  • •Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.
  • •Set the vision and standards for customer-facing operational processes, ensuring best-in-class partner experience from contract execution through ongoing engagement.
  • •Establish operating mechanisms to proactively manage partner health, account risk, compliance, and revenue accuracy.

Key Requirements

  • •Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
  • •10+ years of experience in progressive business or customer operations, project management or implementation roles.
  • •Demonstrated experience building and scaling operating models in a B2B, licensing, technology, or platform-based business.
  • •Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority.
  • •Strong understanding of project management methodologies (e.g., Agile, Waterfall).
Experience:10+ yearsLicensingB2BTechnologyPlatform-based business
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationStakeholder management
Tech Stack:MS ProjectJIRAHubSpotSharePointConfluenceAgileWaterfall

Company Brief

Bose
Designs, manufactures, and sells high-fidelity audio equipment including headphones, speakers, home audio systems, and professional sound solutions. Known for research-driven innovation in acoustics and consumer audio products worldwide.
Industry: Consumer Electronics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Framingham, United States
Founded: 1964
WebsiteLinkedIn