Citizens Branch Manager

Citizens Bank
Massachusetts
Workplace: OnsiteFull timeUSD 89,100 - 122,100 annuallyFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer-centricity","Relationship-building"]

Lead branch performance by coaching and developing your team to deliver world-class customer service while driving sales growth and meeting branch goals in a profit-and-loss environment. Own day-to-day execution and outcomes, translate business priorities into actionable plans, and build a customer-centric culture. Operate in a digital-first environment, engage the local community as a brand ambassador, and support compliance requirements tied to the SAFE Act and NMLS.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Branch Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Lead branch performance by coaching and developing your team to deliver world-class customer service while driving sales growth and meeting branch goals in a profit-and-loss environment. Own day-to-day execution and outcomes, translate business priorities into actionable plans, and build a customer-centric culture. Operate in a digital-first environment, engage the local community as a brand ambassador, and support compliance requirements tied to the SAFE Act and NMLS.
Location: Massachusetts
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Lead and coach the branch team to exceed customer expectations and achieve individual and collective sales goals.
  • •Drive branch performance and sales growth using inspirational leadership, operational practices, and collaborative partnerships.
  • •Direct colleague and sales activities to ensure key targets are met and exceeded in a profit-and-loss environment.
  • •Build and sustain customer-centric culture by delivering business priorities and empowering confident execution.
  • •Serve as a visible brand ambassador, connecting with the local community and cultivating new and existing customer relationships.

Pay and Benefits

Salary: USD 89,100 - 122,100 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid LeaveLearning BudgetWellness Stipend

Key Requirements

  • •High school diploma (or equivalent) required.
  • •Leadership experience coaching and developing teams to drive sales excellence and operational integrity in a high-volume branch environment.
  • •4+ years of sales management experience in Retail or Branch Banking.
  • •Proven ability to manage objectives and meet sales, deadlines, and branch goals in a profit-and-loss environment.
  • •Demonstrated customer experience focus validated through customer satisfaction surveys.
Experience:Retail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer-centricityRelationship-building
Languages:US
Tech Stack:Mobile bankingOnline bankingNMLS

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website