Relationship Manager (Thai)

Axi
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Independent working","Teamwork","Customer service mindset"]

Own end-to-end conversion and retention performance for Thai-speaking customers in the retail services department. Proactively engage leads and customers to improve engagement, NTC conversion rate, and quality of trading, while addressing first-trade onboarding needs like registration, verification, deposits, and terminal usage. Handle client complaints with compliance-approved responses and partner with marketing and internal stakeholders to maximize lifetime value and reduce churn.

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FursaFursa
Axi
Axi
3 days ago

Relationship Manager (Thai)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own end-to-end conversion and retention performance for Thai-speaking customers in the retail services department. Proactively engage leads and customers to improve engagement, NTC conversion rate, and quality of trading, while addressing first-trade onboarding needs like registration, verification, deposits, and terminal usage. Handle client complaints with compliance-approved responses and partner with marketing and internal stakeholders to maximize lifetime value and reduce churn.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive conversion performance for the Thai-speaking market, including end-to-end client conversion experience and lead engagement.
  • •Improve conversion outcomes, extending to second deposit and quality trading.
  • •Handle client complaints using established internal policies and provide compliance-approved responses when requested.
  • •Resolve customer challenges for first-time trading, including registration, verification, deposit, and terminal usage.
  • •Support retention and churn performance by nurturing customers, reactivating dormant customers, and partnering with marketing to reduce churn and increase lifetime value.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Native Thai speaker with strong English communication skills.
  • •Proven experience in cold calling, outbound sales, or telesales (B2C preferred).
  • •Working knowledge of financial markets and trading, or strong passion to build a career in FX, CFD, and crypto trading.
  • •Ability to work effectively independently and as part of a diverse, global team.
Experience:FXCFDCryptoFinancial services
Skills:CommunicationIndependent workingTeamworkCustomer service mindset
Languages:ThaiEnglish

Company Brief

Axi
Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2007
Website