Senior Technical Account Manager, Fintech & Earnings

Super.com
Canada, United States
Workplace: RemoteFull timeCAD 115,000 - 145,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Communication","Stakeholder management","Risk management","Structured thinking"]

Own partner and technical business strategy for a vertical, serving as the primary technical relationship and escalation owner. Lead QBRs/EBRs, govern vertical-level operations (including product health accuracy, SOPs, and issue triage), and translate partner needs into clear requirements for Product and Engineering. Anticipate partner resiliency and SLA risks, influence cross-functional prioritization, and mentor other TAMs to scale execution quality.

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FursaFursa
Super.com
Super.com
1 day ago

Senior Technical Account Manager, Fintech & Earnings

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Own partner and technical business strategy for a vertical, serving as the primary technical relationship and escalation owner. Lead QBRs/EBRs, govern vertical-level operations (including product health accuracy, SOPs, and issue triage), and translate partner needs into clear requirements for Product and Engineering. Anticipate partner resiliency and SLA risks, influence cross-functional prioritization, and mentor other TAMs to scale execution quality.
Location: Canada, United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own partner and business strategy for a vertical as the primary technical relationship and escalation owner.
  • •Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners to align with business goals and platform direction.
  • •Define and govern vertical-level operations including product health accuracy, SOPs, issue triage, and execution standards.
  • •Translate partner and business needs into actionable requirements for Product and Engineering.
  • •Anticipate and manage partner resiliency risks and influence cross-functional prioritization and roadmaps; mentor other TAMs and scale governance frameworks.

Pay and Benefits

Salary: CAD 115,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental Leave

Key Requirements

  • •5+ years of experience in technical account management, partner operations, product operations, or other technical, partner-facing roles.
  • •Experience demonstrating leadership across cross-functional initiatives with Product, Engineering, QA, and external partners.
  • •Strong domain fluency in system behavior and partner integrations, including how technical changes impact business outcomes.
  • •Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management.
  • •Ability to translate complex partner/system dynamics into clear requirements, priorities, and execution plans.
Experience:5+ years
Skills:LeadershipCommunicationStakeholder managementRisk managementStructured thinking
Tech Stack:SQL

Company Brief

Super.com
Super (formerly Snapcommerce) is a consumer fintech platform that helps users save on online purchases, find deals, and access financial tools through AI-driven price discovery, cashback, and payment solutions across e-commerce and travel verticals.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Toronto, Canada
Founded: 2016
WebsiteLinkedIn