15 hours ago

Associate Manager - Technical Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead and manage a Support Engineering team focused on resolving technical issues, configuration, and optimizing performance across nCino solution lines. Drive incident and change management best practices, monitor SLAs and customer satisfaction goals, and improve support processes. Use technical expertise to troubleshoot complex cases, mentor and develop team members, and leverage AI tools to automate routine work and increase accuracy, productivity, and customer experience.

Location: South Africa

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage a team of Support and/or Technical Support Engineers and specialists to drive technical support, configuration, and performance optimization within solution lines.
•Recommend best practices for incident management, change management, and continuous improvement to enhance team performance and customer satisfaction.
•Use knowledge of nCino solution lines—architecture, integration points, and common issues—to guide troubleshooting and resolve complex support engineering cases.
•Provide training, coaching, and professional development to support engineers, including assigning work outputs, verifying accuracy, and setting deadlines.
•Leverage AI tools and insights to automate routine tasks, improve accuracy, save time, reduce errors, and increase customer experience and team productivity.

Key Requirements

•Undergraduate degree with 6+ years of professional experience and 1+ year of management experience (or equivalent experience).
•Strong leadership and team management skills with remote and in-office employees.
•Excellent problem-solving abilities and technical acumen.
•Exceptional communication and interpersonal skills.
•Basic project management knowledge, plus experience with data analysis and presenting insights to senior management.

Experience:6+ years

Education:Bachelor's

Skills:LeadershipTeam managementProblem-solvingCommunicationMentoring

Certifications:Salesforce AdministratorSalesforce App BuilderAWS certifications

Tech Stack:AI

Company Brief

nCino

Provides cloud banking software and digital transformation solutions for financial institutions, offering a platform to streamline lending, deposit, workflow, and customer relationship processes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Wilmington, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

nCino

15 hours ago

Associate Manager - Technical Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: South Africa

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage a team of Support and/or Technical Support Engineers and specialists to drive technical support, configuration, and performance optimization within solution lines.
•Recommend best practices for incident management, change management, and continuous improvement to enhance team performance and customer satisfaction.
•Use knowledge of nCino solution lines—architecture, integration points, and common issues—to guide troubleshooting and resolve complex support engineering cases.
•Provide training, coaching, and professional development to support engineers, including assigning work outputs, verifying accuracy, and setting deadlines.
•Leverage AI tools and insights to automate routine tasks, improve accuracy, save time, reduce errors, and increase customer experience and team productivity.

Key Requirements

•Undergraduate degree with 6+ years of professional experience and 1+ year of management experience (or equivalent experience).
•Strong leadership and team management skills with remote and in-office employees.
•Excellent problem-solving abilities and technical acumen.
•Exceptional communication and interpersonal skills.
•Basic project management knowledge, plus experience with data analysis and presenting insights to senior management.

Experience:6+ years

Education:Bachelor's

Skills:LeadershipTeam managementProblem-solvingCommunicationMentoring

Certifications:Salesforce AdministratorSalesforce App BuilderAWS certifications

Tech Stack:AI

Company Brief

nCino

Provides cloud banking software and digital transformation solutions for financial institutions, offering a platform to streamline lending, deposit, workflow, and customer relationship processes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Wilmington, United States

Founded: 2012

Website LinkedIn