2 months ago

Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Customer Success Advocate drives adoption of a hybrid-cloud portfolio for a regional customer base, guiding onboarding, configuration for real-world workflows, and ongoing value realization. Partners with Sales, Product, Deployment and Support to translate technology into measurable outcomes, reduce time to value, and grow multi-year customer relationships through high adoption and retention.

Location: Quebec

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of customers within an assigned region, engaging end users and stakeholders to ensure onboarding and configured workflows are used in mission-critical scenarios
•Drive adoption of licensed features and monitor usage to reach measurable outcomes including high adoption and retention
•Identify risks to adoption and retention early and implement mitigation plans in partnership with internal teams
•Collaborate with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal
•Identify whitespace and expansion opportunities and partner with Sales to progress upsell/cross-sell grounded in demonstrated value

Travel: Medium travel

Pay and Benefits

Salary: CAD 115,000 - 130,000 annually

Key Requirements

•Bachelor’s degree or equivalent practical experience
•3–5+ years in Customer Success, Account Management, Technical Account Management, Support, or related role
•Experience driving product adoption, onboarding, and regular customer reviews (QBRs/EBRs)
•Ability to build and maintain trusted relationships with operational leadership and end users
•Willingness to travel up to 30–40% as needed

Experience:3-5 yearsPublic safetyGovernment technology

Education:Bachelor's

Skills:CommunicationProblem-solvingRelationship-buildingInfluencingCustomer success

Languages:EnglishFrench

Tech Stack:SalesforceGainsightTableau

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

2 months ago

Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Quebec

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of customers within an assigned region, engaging end users and stakeholders to ensure onboarding and configured workflows are used in mission-critical scenarios
•Drive adoption of licensed features and monitor usage to reach measurable outcomes including high adoption and retention
•Identify risks to adoption and retention early and implement mitigation plans in partnership with internal teams
•Collaborate with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal
•Identify whitespace and expansion opportunities and partner with Sales to progress upsell/cross-sell grounded in demonstrated value

Travel: Medium travel

Pay and Benefits

Salary: CAD 115,000 - 130,000 annually

Key Requirements

•Bachelor’s degree or equivalent practical experience
•3–5+ years in Customer Success, Account Management, Technical Account Management, Support, or related role
•Experience driving product adoption, onboarding, and regular customer reviews (QBRs/EBRs)
•Ability to build and maintain trusted relationships with operational leadership and end users
•Willingness to travel up to 30–40% as needed

Experience:3-5 yearsPublic safetyGovernment technology

Education:Bachelor's

Skills:CommunicationProblem-solvingRelationship-buildingInfluencingCustomer success

Languages:EnglishFrench

Tech Stack:SalesforceGainsightTableau

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn