Customer Success Advocate

Motorola Solutions
Quebec
Workplace: RemoteFull timeCAD 115,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Relationship-building","Influencing","Customer success"]

Customer Success Advocate drives adoption of a hybrid-cloud portfolio for a regional customer base, guiding onboarding, configuration for real-world workflows, and ongoing value realization. Partners with Sales, Product, Deployment and Support to translate technology into measurable outcomes, reduce time to value, and grow multi-year customer relationships through high adoption and retention.

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Motorola Solutions
Motorola Solutions
3 months ago

Customer Success Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 41 days agoStatus: Live

Job Summary

Customer Success Advocate drives adoption of a hybrid-cloud portfolio for a regional customer base, guiding onboarding, configuration for real-world workflows, and ongoing value realization. Partners with Sales, Product, Deployment and Support to translate technology into measurable outcomes, reduce time to value, and grow multi-year customer relationships through high adoption and retention.
Location: Quebec
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of customers within an assigned region, engaging end users and stakeholders to ensure onboarding and configured workflows are used in mission-critical scenarios
  • •Drive adoption of licensed features and monitor usage to reach measurable outcomes including high adoption and retention
  • •Identify risks to adoption and retention early and implement mitigation plans in partnership with internal teams
  • •Collaborate with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal
  • •Identify whitespace and expansion opportunities and partner with Sales to progress upsell/cross-sell grounded in demonstrated value
Travel: Medium travel

Pay and Benefits

Salary: CAD 115,000 - 130,000 annually

Key Requirements

  • •Bachelor’s degree or equivalent practical experience
  • •3–5+ years in Customer Success, Account Management, Technical Account Management, Support, or related role
  • •Experience driving product adoption, onboarding, and regular customer reviews (QBRs/EBRs)
  • •Ability to build and maintain trusted relationships with operational leadership and end users
  • •Willingness to travel up to 30–40% as needed
Experience:3-5 yearsPublic safetyGovernment technology
Education:Bachelor's
Skills:CommunicationProblem-solvingRelationship-buildingInfluencingCustomer success
Languages:EnglishFrench
Tech Stack:SalesforceGainsightTableau

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn