Customer Experience Specialist (Philippines-based)

Qlub
Manila
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Multitasking","Prioritization","Problem-solving","Attention to detail"]

Own the customer experience for qlub’s Philippines market by responding to inquiries via phone, email, or chat. Troubleshoot and resolve customer issues with a focus on payments and restaurant operations, and escalate or document product problems for internal teams. Partner with Operations to follow up until technical concerns are resolved, working in a fast-moving, build-from-scratch environment.

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Qlub
Qlub
6 days ago

Customer Experience Specialist (Philippines-based)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Own the customer experience for qlub’s Philippines market by responding to inquiries via phone, email, or chat. Troubleshoot and resolve customer issues with a focus on payments and restaurant operations, and escalate or document product problems for internal teams. Partner with Operations to follow up until technical concerns are resolved, working in a fast-moving, build-from-scratch environment.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer queries in a timely manner via phone, email, or chat.
  • •Identify and troubleshoot issues customers may encounter while using the service.
  • •Capture, organize, and report product issues and useful discussions to the internal team.
  • •Work closely with the Operations team to follow up with customers and ensure technical issues are resolved.

Key Requirements

  • •1–2 years of experience in customer support; fresh graduates welcome to apply.
  • •Excellent written and verbal communication skills.
  • •Ability to multitask and prioritize in a fast-paced environment.
  • •Strong problem-solving skills with attention to detail.
  • •Customer-focused with a positive attitude, including availability for flexible hours and weekends.
Experience:1-2 yearsFintechPaymentsHospitality techHigh-growth marketplace
Skills:CommunicationMultitaskingPrioritizationProblem-solvingAttention to detail
Languages:Mandarin

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor