Account Manager (Mexico City)

Fresha
Mexico City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Autonomous work","Teamwork","Relationship building","Analytical thinking","Commercial focus"]

Own a partner portfolio and drive monetization, revenue growth, and retention for the Fresha platform. Partner with commercial, marketing, and product teams to deliver a seamless partner experience, analyze performance to upsell and increase revenue, and maintain an effective contact strategy to reduce churn. Meet KPIs, manage the full sales cycle from onboarding to long-term value, and build strong relationships through face-to-face and video meetings.

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FursaFursa
Fresha
Fresha
5 days ago

Account Manager (Mexico City)

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Last checked: 14 hours agoStatus: Live

Job Summary

Own a partner portfolio and drive monetization, revenue growth, and retention for the Fresha platform. Partner with commercial, marketing, and product teams to deliver a seamless partner experience, analyze performance to upsell and increase revenue, and maintain an effective contact strategy to reduce churn. Meet KPIs, manage the full sales cycle from onboarding to long-term value, and build strong relationships through face-to-face and video meetings.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Collaborate with other departments to ensure a seamless partner experience.
  • •Meet KPIs across monetization, revenue growth, and retention through proactive partner engagement and education.
  • •Analyze reports and execute plans to upsell and increase revenue generation from existing accounts.
  • •Build strong partner relationships through face-to-face and video meetings.
  • •Administer a consistent contact strategy across the portfolio to keep partners engaged and reduce churn.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionLife InsuranceCounselingPaid LeaveWellness Stipend

Key Requirements

  • •2+ years of account management experience with a track record in revenue growth.
  • •2–3 years managing the full sales cycle, from onboarding through long-term revenue generation.
  • •2–3 years selling into SMB, closing sales and generating incremental revenue.
  • •Comfort using CRM tools; experience with Hubspot.
  • •Demonstrable experience managing and driving commercial growth from a large account portfolio, ideally in SaaS.
Experience:2+ yearsSaaS
Skills:Autonomous workTeamworkRelationship buildingAnalytical thinkingCommercial focus
Languages:EnglishSpanishThaiMandarin
Tech Stack:HubspotCRM

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn