Help Desk Technician - Swing Shift - TS/SCI W/ POLY

General Dynamics
United States
Workplace: OnsiteFull timeUSD 38.01 - 51.43 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 4+ yearsEducation: high_schoolSkills: []

Provide enterprise help desk support for internal and external customers, troubleshooting network, desktop, and systems hardware/software and resolving issues through phone and self-service tickets. Diagnose problems using historical records, route complex cases to specialists, and maintain accurate tracking databases while alerting management to recurring patterns. Perform onsite customer-site support in Colorado Springs within an IT technical support services environment requiring TS/SCI and polygraph eligibility.

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General Dynamics
General Dynamics
1 month ago

Help Desk Technician - Swing Shift - TS/SCI W/ POLY

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide enterprise help desk support for internal and external customers, troubleshooting network, desktop, and systems hardware/software and resolving issues through phone and self-service tickets. Diagnose problems using historical records, route complex cases to specialists, and maintain accurate tracking databases while alerting management to recurring patterns. Perform onsite customer-site support in Colorado Springs within an IT technical support services environment requiring TS/SCI and polygraph eligibility.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software.
  • •Resolve technical problems and answer queries via phone or self-service ticket for computer hardware, software, network, system/application access, and telecommunications.
  • •Diagnose, identify, isolate, and analyze problems using historical database records.
  • •Route calls to product line specialists and application/system support specialists when needed.
  • •Maintain and update records and tracking databases, and alert management to recurring problems and patterns.
Travel: Low travel

Pay and Benefits

Salary: USD 38.01 - 51.43 hourly
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •HS/GED with 4+ years of related help desk/technical support experience.
  • •Provide troubleshooting and technical support for network, desktop, and/or systems hardware and software.
  • •Must have or obtain CompTIA Security+ CE prior to the start date.
  • •Obtain PWS 9.1 certification (any of ITIL, A+, HDI-CSR, MS 365).
  • •TS/SCI and CI Polygraph required; US citizenship required.
Experience:4+ years
Education:High School
Certifications:CompTIA Security+ CEPWS 9.1ITILA+HDI-CSRMS 365
Tech Stack:IT Help DeskRemote SupportTroubleshootingCompTIA Security+ CEITILA+HDI-CSRMS 365NetworkDesktopHardwareSoftwareTelecommunications

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCITS/SCICI Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn