Help Desk Technician - Swing Shift - TS/SCI W/ POLY

Support end users by troubleshooting and resolving help desk requests during the swing shift. Triage incoming tickets, perform diagnostics, and coordinate follow-up actions to ensure timely resolution. Maintain accurate documentation of issues and support activity, and adhere to required security procedures associated with TS/SCI and polygraph requirements. Work onsite in Colorado Springs with a focus on reliable customer service and operational support.