Customer Quality Engineer

Eaton
Finland
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringEducation: bachelorsSkills: ["Interpersonal skills","Presentation skills","Communication","Cross-functional leadership","Customer advocacy"]

Resolve customer quality issues from first work through installation and across the serial product life cycle, using structured problem-solving methods like 8D and A3. Own issue resolution from initiation to closure, coordinate cross-functional teams, and communicate root causes and corrective actions to customers and sales offices. Lead and participate in customer and supplier audits, coach teams in quality practices (including Six Sigma), and drive preventive, proactive quality improvements.

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Eaton
Eaton
6 days ago

Customer Quality Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Resolve customer quality issues from first work through installation and across the serial product life cycle, using structured problem-solving methods like 8D and A3. Own issue resolution from initiation to closure, coordinate cross-functional teams, and communicate root causes and corrective actions to customers and sales offices. Lead and participate in customer and supplier audits, coach teams in quality practices (including Six Sigma), and drive preventive, proactive quality improvements.
Location: Finland
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Manage the customer problem-solving process from FWT through installation and throughout the serial product life cycle.
  • •Resolve customer issues in a timely manner using prioritization criteria and problem-solving methodologies (8D, A3).
  • •Lead issue resolution from initiation to closure by driving 8D, coordinating cross-functional teams, and implementing improvements.
  • •Conduct analyses, including internal laboratory, customer site, and supplier analyses, and prepare reports with root cause and corrective actions.
  • •Lead preventive and proactive quality improvement by capturing lessons learned, supporting audits, and coaching teams across plant and R&D.

Pay and Benefits

Perks:Health InsuranceRetirement SavingsWellness StipendFlexible Work

Key Requirements

  • •B.Sc in relevant field of Engineering or Business.
  • •Knowledge of electronics, electromechanics, and quality.
  • •Very good interpersonal and presentation skills.
  • •Strong communication skills with customers, sales offices, management, and international stakeholders.
  • •Leadership capability in cross-functional teams, with a customer-advocacy mindset and urgency for severe issues.
Education:Bachelor's in Engineering or Business
Skills:Interpersonal skillsPresentation skillsCommunicationCross-functional leadershipCustomer advocacy
Tech Stack:8DA3Six SigmaAuditingContinuous Improvement

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn