Operations Coordinator

Careem
Karachi
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Analytical mindset","Relationship management","Problem-solving","Communication","Agility","Adaptability"]

Support Shops Operations by monitoring operational KPIs like order fulfillment, stock availability, and merchant response times. Serve as a key contact for merchants—helping them resolve issues, keep catalog data accurate, and improve order flow. Coordinate promotions and campaigns, track SLA and quality signals such as cancellation rate drivers, run catalog audits, and collaborate with logistics, commercial, and customer support to drive smoother day-to-day operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Careem
Careem
1 day ago

Operations Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support Shops Operations by monitoring operational KPIs like order fulfillment, stock availability, and merchant response times. Serve as a key contact for merchants—helping them resolve issues, keep catalog data accurate, and improve order flow. Coordinate promotions and campaigns, track SLA and quality signals such as cancellation rate drivers, run catalog audits, and collaborate with logistics, commercial, and customer support to drive smoother day-to-day operations.
Location: Karachi
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Monitor key operational metrics (order fulfillment, stock availability, merchant response times) to maintain a smooth experience for customers and partners.
  • •Serve as the main point of contact for merchants—providing guidance, addressing concerns, and ensuring they have the support needed.
  • •Maintain inventory and catalog accuracy by keeping item listings up to date, auditing catalogs, and flagging issues like mispriced or duplicate items.
  • •Support promotions and campaign coordination so merchants implement discounts on time to maximize sales opportunities.
  • •Track and act on quality signals and SLAs, including merchant-driven cancellation rate, SKU-level stock-outs, and merchant query response-time SLAs.

Pay and Benefits

Perks:Health InsuranceRemote WorkPaid LeaveGym Membership

Key Requirements

  • •Ability to read and interpret operational data to draw insights and make data-driven decisions.
  • •Partner-first relationship management to guide merchants through processes and resolve concerns.
  • •Comfort working with internal dashboards, Excel/Google Sheets, and CRM tools; SQL knowledge is a plus.
  • •Ability to identify pain points in vendor operations and implement actionable solutions.
  • •Excellent communication skills to interact professionally with vendors and guide operational workflows.
Skills:Analytical mindsetRelationship managementProblem-solvingCommunicationAgilityAdaptability
Languages:English
Tech Stack:ExcelGoogle SheetsCRMSQL

Company Brief

Careem
Careem is a Dubai-based super app offering ride-hailing, delivery, payments and other on-demand services across the Middle East, Pakistan and North Africa, connecting consumers with drivers, merchants and service providers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Series E+
Headquarters: Dubai, United Arab Emirates
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor