Zendesk

2 weeks ago

Staff Software Engineer - Edge

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Join the Edge Engineering team and help route billions of HTTP requests daily through Zendesk’s proxy tier and global CDN platform. You’ll ship production-ready code, improve deployment plans, and strengthen observability and resilience for back-end services. Collaborate with experienced engineers to operate and evolve critical infrastructure—CDN, cloud firewall, load balancing, and proxying—using AWS, Cloudflare, Kubernetes, Terraform, and Go.

Location: Dublin, Krakow

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Build and manage the proxy tier that services billions of HTTP requests per day.
•Manage Zendesk’s global CDN platform for efficient asset delivery to clients’ browsers.
•Collaborate with a niche team of experienced engineers to evolve edge infrastructure.
•Ship code to production and improve the experience of millions of Zendesk users.
•Act as a second set of eyes for peers’ code, changes, and deployment plans.

Key Requirements

•5+ years work experience in a DevOps or production engineer role working on high-traffic, customer-facing distributed systems.
•5+ years experience with edge-related technologies including HTTP, TLS, load balancing, reverse proxying, CDN, and DNS.
•Hands-on experience shipping highly scalable server-side solutions in a continuous integration environment with extensive cross-team collaboration.
•Hands-on experience working with Linux, Docker, and Kubernetes.
•Hands-on experience with AWS (or similar cloud computing platforms).

Experience:5+ yearsSaaSDistributed systemsDevOpsProduction engineeringHigh-traffic systems

Skills:ProactiveCollaborationProblem-solvingStrong writingPlanning

Tech Stack:AWSCloudflareEnvoyOpenRestyTerraformKubernetesDockerGolangSpinnakerGitHubDatadogLinuxHTTPTLSLoad balancingReverse ProxyingCDNDNSCloudFrontFastly

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

2 weeks ago

Staff Software Engineer - Edge

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Dublin, Krakow

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Build and manage the proxy tier that services billions of HTTP requests per day.
•Manage Zendesk’s global CDN platform for efficient asset delivery to clients’ browsers.
•Collaborate with a niche team of experienced engineers to evolve edge infrastructure.
•Ship code to production and improve the experience of millions of Zendesk users.
•Act as a second set of eyes for peers’ code, changes, and deployment plans.

Key Requirements

•5+ years work experience in a DevOps or production engineer role working on high-traffic, customer-facing distributed systems.
•5+ years experience with edge-related technologies including HTTP, TLS, load balancing, reverse proxying, CDN, and DNS.
•Hands-on experience shipping highly scalable server-side solutions in a continuous integration environment with extensive cross-team collaboration.
•Hands-on experience working with Linux, Docker, and Kubernetes.
•Hands-on experience with AWS (or similar cloud computing platforms).

Experience:5+ yearsSaaSDistributed systemsDevOpsProduction engineeringHigh-traffic systems

Skills:ProactiveCollaborationProblem-solvingStrong writingPlanning

Tech Stack:AWSCloudflareEnvoyOpenRestyTerraformKubernetesDockerGolangSpinnakerGitHubDatadogLinuxHTTPTLSLoad balancingReverse ProxyingCDNDNSCloudFrontFastly

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor