AI Support Engineer - Singapore (Korean Speaking)

OpenAI
Singapore
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Critical thinking","Problem-solving","Communication","Customer focus","Adaptability"]

Resolve complex, high-impact customer issues end to end through support tickets and live calls, including API failures, integrations, authentication errors, and production incidents. Serve as a trusted technical escalation point for OpenAI’s platform and products, partnering with Engineering and Product to prevent recurring problems. Improve support operations with scripting, automation, and emerging AI capabilities, while helping define what world-class post-AGI support looks like.

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FursaFursa
OpenAI
OpenAI
3 days ago

AI Support Engineer - Singapore (Korean Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Resolve complex, high-impact customer issues end to end through support tickets and live calls, including API failures, integrations, authentication errors, and production incidents. Serve as a trusted technical escalation point for OpenAI’s platform and products, partnering with Engineering and Product to prevent recurring problems. Improve support operations with scripting, automation, and emerging AI capabilities, while helping define what world-class post-AGI support looks like.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Work directly with customers to troubleshoot and resolve complex technical issues (API failures, integration challenges, authentication errors, and production incidents) with end-to-end ownership.
  • •Become a trusted expert on OpenAI products and platform, providing expert guidance for complex issues.
  • •Act as an escalation point for novel problems, partnering with Engineering and customers to troubleshoot, resolve, and proactively prevent recurring issues using scripting and AI-powered capabilities.
  • •Create scalable approaches by capturing learnings from customer resolutions and partnering with Product and Go-To-Market teams to scale them.
  • •Drive operational excellence by identifying opportunities for automation and AI-powered workflows, and provide occasional holiday/weekend on-call coverage as needed.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
  • •Fluent business-level Korean and English (spoken and written), with a resume submitted in English.
  • •Expert-level SaaS troubleshooting skills and the ability to rapidly understand new technologies and complex concepts.
  • •Experience scripting/engineering with emerging technologies (e.g., Codex, ChatGPT, OpenAI API) and using code such as Python to automate tasks and workflows.
  • •Bachelor’s degree in Computer Science/Computer Engineering or a relevant technical field, or equivalent practical experience.
Experience:8+ yearsSaaS
Education:Bachelor's in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience
Skills:Critical thinkingProblem-solvingCommunicationCustomer focusAdaptability
Languages:KoreanEnglish
Tech Stack:PythonCodexChatGPTOpenAI API

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor