Staff Technical Support Engineer

Kong
Sacramento
Workplace: RemoteFull timeUSD 120,000 - 145,000 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Collaboration","Mentorship","Ownership"]

Join Kong’s Technical Support Engineering team to resolve complex, mission-critical customer issues across production and pre-production environments. You’ll collaborate engineer-to-engineer to implement Kong API Gateway and AI Gateway solutions, lead live troubleshooting, and translate customer insights into product and engineering feedback. Expect high-impact ownership, knowledge article creation, cross-team collaboration (Education, TAMs, CSMs, PS), and mentorship while serving Global 5000 customers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kong
Kong
20 hours ago

Staff Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join Kong’s Technical Support Engineering team to resolve complex, mission-critical customer issues across production and pre-production environments. You’ll collaborate engineer-to-engineer to implement Kong API Gateway and AI Gateway solutions, lead live troubleshooting, and translate customer insights into product and engineering feedback. Expect high-impact ownership, knowledge article creation, cross-team collaboration (Education, TAMs, CSMs, PS), and mentorship while serving Global 5000 customers.
Location: Sacramento
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve complex technical issues across production and pre-production environments using live troubleshooting via calls and emails.
  • •Help implement Kong Products and Technologies, including API Gateway and AI Gateway solutions.
  • •Lead investigations into complex technical puzzles and collaborate to understand and resolve customer issues.
  • •Provide real-time feedback to engineering and product on product performance and customer needs.
  • •Create knowledge articles and collaborate with customer-facing teams (Education, Technical Account Managers, CSMs, and PS), including mentoring and ad hoc projects.

Pay and Benefits

Salary: USD 120,000 - 145,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years in a high-touch, customer-facing technical role such as Support Engineering, Solutions Architecture, or Technical Account Management.
  • •Strong foundation in API management, HTTP protocols, and modern application architectures.
  • •Experience implementing secure authentication and authorization flows (OpenID Connect, OAuth).
  • •Expertise with cloud infrastructure (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes, Serverless).
  • •Operational knowledge of Git/GitHub versioning and CI/CD workflows, including change control.
Experience:5+ years
Skills:CollaborationMentorshipOwnership
Tech Stack:API managementHTTPOpenID ConnectOAuthAWSAzureGCPDockerKubernetesServerlessGitGitHubCI/CDClaudeGeminiAPI GatewayAI Gateway

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor