Customer Service Manager, Airport Customer Experience - IAH (Houston, TX, US)
American Airlines Group
Houston
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Proactive employee engagement","Active listening","Critical thinking","Strong decision-making","Collaboration"]Lead and coach front-line airport team members within the Customer Experience Division to deliver an elevated customer experience and operational excellence. Ensure safe, reliable operations in compliance with Federal, state, and local regulations (including DOT and FAA). Provide exceptional support to the team, support employee engagement and inclusive environments, and collaborate across departments to meet corporate and local scorecard metrics.
