Client Service Representative

Trane Technologies
Denver
Workplace: HybridFull timeUSD 61,496.66 - 89,424.99 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer focus","Relationship building","Problem solving","Collaboration","Adaptability"]

Own customer satisfaction, retention, and growth for an assigned service agreement portfolio, driving renewals, scope expansion, and new mechanical service agreements. Prospect for non-agreement customers through quotes and lead follow-up, partner with estimating and account teams, and deliver proposals to customers. Manage account plans, address issues quickly, monitor weekly financial performance, and ensure Salesforce opportunities and the sales pipeline stay accurate.

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Trane Technologies
Trane Technologies
2 days ago

Client Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own customer satisfaction, retention, and growth for an assigned service agreement portfolio, driving renewals, scope expansion, and new mechanical service agreements. Prospect for non-agreement customers through quotes and lead follow-up, partner with estimating and account teams, and deliver proposals to customers. Manage account plans, address issues quickly, monitor weekly financial performance, and ensure Salesforce opportunities and the sales pipeline stay accurate.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver customer satisfaction, retention, and growth for an assigned service agreement customer portfolio.
  • •Execute service agreement renewals and drive scope expansion for assigned accounts.
  • •Prospect and convert non-agreement customers using calls, lead linkage, quick quotes, and lead management.
  • •Collaborate with estimating on proposals and deliver proposals within required timeframes.
  • •Manage account plans and visits, respond to customer inquiries within 24 hours, monitor weekly financial performance, and follow up on AR for underperforming agreements.

Pay and Benefits

Salary: USD 61,496.66 - 89,424.99 annually
Perks:Health InsurancePaid Leave401kTuition Assistance

Key Requirements

  • •Bachelor’s degree or certificate with two years’ work experience preferred.
  • •Experience in customer service with relationship building.
  • •Mathematical aptitude and ability to think critically in high-stress situations.
  • •Ability to communicate effectively in person, by phone, and in writing.
  • •Working knowledge of HVAC systems preferred; must have a valid driver’s license for at least 12 months.
Experience:HVAC
Education:Bachelor's
Skills:Customer focusRelationship buildingProblem solvingCollaborationAdaptability
Licenses:Valid driver’s license
Tech Stack:Salesforce

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn