Usher/Ticket Taker - Darien Lake

Live Nation Entertainment
New York
Workplace: OnsitePart timeUSD 16 - 17.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Teamwork","Judgment"]

Help maintain a safe, clean, and welcoming venue experience as an usher. Greet guests, answer questions, assist with finding seats, and scan tickets/passes to verify entry. Resolve guest issues, guide guests during emergencies, and support visitors with special needs. Help ensure pre-show prep, light post-show cleaning, and ongoing guest and staff safety while following COVID-19 procedures.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Usher/Ticket Taker - Darien Lake

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Help maintain a safe, clean, and welcoming venue experience as an usher. Greet guests, answer questions, assist with finding seats, and scan tickets/passes to verify entry. Resolve guest issues, guide guests during emergencies, and support visitors with special needs. Help ensure pre-show prep, light post-show cleaning, and ongoing guest and staff safety while following COVID-19 procedures.
Location: New York
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet guests, answer questions, help guests locate seats, and examine tickets for entry during the event.
  • •Assist with keeping the venue safe, clean, and presentable.
  • •Resolve guest complaints or problems.
  • •Examine tickets/passes to verify authenticity and perform ticket scanning at the entrance.
  • •Assist guests with special needs, guide exits/instructions during emergencies, and support guest enjoyment of the show.

Pay and Benefits

Salary: USD 16 - 17.5 hourly

Key Requirements

  • •Be 18 or older.
  • •Prior customer service experience is a plus.
  • •Excellent verbal and interpersonal communication skills.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Be able to walk constantly, climb stairs, lift and carry 25+ lbs, and stand; sometimes work in outdoor conditions (rain or shine).
Skills:Customer serviceCommunicationProblem-solvingTeamworkJudgment

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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