Support Engineer

Bland AI
San Francisco
Workplace: HybridFull timeUSD 140,000 - 170,000 annuallyFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Collaboration","Problem-solving","Customer focus","Teamwork"]

Support Engineer role focused on enabling enterprise customers to successfully deploy and use AI-powered phone agents. You’ll onboard customers, handle prompt engineering and integrations, collaborate with customer success and sales, and provide hands-on technical support across full-stack needs in a startup hybrid SF environment.

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FursaFursa
Bland AI
Bland AI
2 years ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support Engineer role focused on enabling enterprise customers to successfully deploy and use AI-powered phone agents. You’ll onboard customers, handle prompt engineering and integrations, collaborate with customer success and sales, and provide hands-on technical support across full-stack needs in a startup hybrid SF environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Onboard enterprise customers, helping with initial prompting, integrations, and set-up.
  • •Weekly check-in calls with project leaders, weekly workshops with engineers.
  • •Build conversational pathways for and with our customers.
  • •Spend time on customer calls, providing support to sales.
  • •Work closely with our customer success and sales teams to understand customer needs and ensure their success.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityRemote Work

Key Requirements

  • •2+ years of work experience in customer success, sales engineering, software engineering, or a similar position.
  • •Experience with AI/ML applications and comfort with prompt engineering.
  • •Minimum 1+ year in a customer-facing engineering role, ideally in enterprise settings.
  • •Comfortable working full-stack, from building React components to developing APIs to integrating with third-party services.
  • •Willing to work outside the typical 9-5 hours.
Experience:2+ yearsAI/MLEnterprise
Skills:CommunicationCollaborationProblem-solvingCustomer focusTeamwork
Tech Stack:ReactAPIsPrompt engineeringAI/MLLLMs

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Bland AI
Bland AI develops generative AI tools and platforms to help teams create content, design assets, and automate creative workflows. Their offerings combine machine learning models with collaborative interfaces to accelerate ideation and production for marketing and design teams.
Industry: AI & Machine Learning
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