Support Engineer

Bland AI
San Francisco
Workplace: HybridFull timeUSD 140,000 - 170,000 annuallyFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Collaboration","Problem-solving","Customer focus","Teamwork"]

Support Engineer role focused on enabling enterprise customers to successfully deploy and use AI-powered phone agents. You’ll onboard customers, handle prompt engineering and integrations, collaborate with customer success and sales, and provide hands-on technical support across full-stack needs in a startup hybrid SF environment.

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FursaFursa
Bland AI
Bland AI
1 year ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support Engineer role focused on enabling enterprise customers to successfully deploy and use AI-powered phone agents. You’ll onboard customers, handle prompt engineering and integrations, collaborate with customer success and sales, and provide hands-on technical support across full-stack needs in a startup hybrid SF environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Onboard enterprise customers, helping with initial prompting, integrations, and set-up.
  • •Weekly check-in calls with project leaders, weekly workshops with engineers.
  • •Build conversational pathways for and with our customers.
  • •Spend time on customer calls, providing support to sales.
  • •Work closely with our customer success and sales teams to understand customer needs and ensure their success.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityRemote Work

Key Requirements

  • •2+ years of work experience in customer success, sales engineering, software engineering, or a similar position.
  • •Experience with AI/ML applications and comfort with prompt engineering.
  • •Minimum 1+ year in a customer-facing engineering role, ideally in enterprise settings.
  • •Comfortable working full-stack, from building React components to developing APIs to integrating with third-party services.
  • •Willing to work outside the typical 9-5 hours.
Experience:2+ yearsAI/MLEnterprise
Skills:CommunicationCollaborationProblem-solvingCustomer focusTeamwork
Tech Stack:ReactAPIsPrompt engineeringAI/MLLLMs

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Bland AI
Industry: AI & Machine Learning
Website