Sereact

5 months ago

Technical Support Engineer (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Join a fast-paced AI robotics startup as a Technical Support Engineer, providing first-line support for robotic deployments across Europe. You will diagnose hardware and software issues using SSH, Docker, and Python, collaborate with internal and external teams, maintain thorough incident documentation, and drive platform improvements. On-call duties and travel (50-75%) are part of the role, contributing to a responsive customer experience and scalable support tooling.

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-line technical support to customers for our AI robotics systems.
•Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
•Collaborate with internal and external hardware and software teams to solve complex technical problems.
•Maintain accurate documentation of incidents, solutions, and customer interactions.
•Act as an on-call support contact during assigned shifts to address urgent customer issues.

Travel: High travel

Pay and Benefits

Perks:Gym MembershipMeal AllowanceRemote Work

Key Requirements

•Bachelor’s degree in a technical field (Master’s preferred) such as Computer Science, Engineering, Robotics, or related discipline.
•Minimum of 2-3 years of work experience in robotics and customer-facing roles.
•Experience with remote support tools and techniques, including SSH and Docker.
•Proficiency in Python programming and the ability to debug and analyze code.
•Fluent in German and English; working knowledge of databases and SQL.

Experience:2-3 yearsRoboticsCustomer supportStartupsEurope

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyCustomer serviceTeamwork

Languages:GermanEnglish

Tech Stack:SSHDockerPythonSQLDatabases

Company Brief

Sereact

Builds AI-driven perception and control software for robotic and automation systems, using computer vision, simulation, and learning techniques to enable adaptable, robust performance in manufacturing, logistics, and industrial environments.

Industry: Robotics

Website

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Sereact

5 months ago

Technical Support Engineer (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-line technical support to customers for our AI robotics systems.
•Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
•Collaborate with internal and external hardware and software teams to solve complex technical problems.
•Maintain accurate documentation of incidents, solutions, and customer interactions.
•Act as an on-call support contact during assigned shifts to address urgent customer issues.

Travel: High travel

Pay and Benefits

Perks:Gym MembershipMeal AllowanceRemote Work

Key Requirements

•Bachelor’s degree in a technical field (Master’s preferred) such as Computer Science, Engineering, Robotics, or related discipline.
•Minimum of 2-3 years of work experience in robotics and customer-facing roles.
•Experience with remote support tools and techniques, including SSH and Docker.
•Proficiency in Python programming and the ability to debug and analyze code.
•Fluent in German and English; working knowledge of databases and SQL.

Experience:2-3 yearsRoboticsCustomer supportStartupsEurope

Education:Bachelor's

Skills:CommunicationProblem-solvingEmpathyCustomer serviceTeamwork

Languages:GermanEnglish

Tech Stack:SSHDockerPythonSQLDatabases

Company Brief

Sereact

Industry: Robotics

Website